General Dynamics Information TechnologyGT

NESD BMC Remedy/Helix Developer - Clearance Required - REMOTE

General Dynamics Information Technology (GDIT) is a premier technology and professional services company that shields the nation's interests through high-end consulting, advanced technology solutions, and mission services.

General Dynamics Information Technology

Employee count: 1001-5000

Salary: 106k-144k USD

United States only
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Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Public Trust/Other Required:

None

Job Family:

Software Development

Job Qualifications:

Skills:

BMC Helix, BMC Remedy, Communication, ITSM, Time Management

Certifications:

None

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Join General Dynamics IT and be a part of the team of men and women that solve some of the world’s most complex technical challenges. The Navy Enterprise Service Desk (NESD) program is seeking Advisor level Remedy/Helix Developer to join their team.

This is a remote teleworking opportunity!

A SECRET CLEARANCE REQUIRED TO START.

This position is a Remedy Developer role on the NESD Helix engineering team. Your duties will include:

  • Coordinate, research, design, develop, test BMC Helix/Remedy software and integrated interfaces in a SAAS model.
  • Multi-task on projects that include customer onboarding, Developer Studio updates, data analysis and report writing/editing, automation and interfaces, and continual service improvement initiatives including building Service Offerings.
  • Work with our cross-functional onboarding teams to bring on additional customers to our BMC Helix/Remedy software suite.
  • Gather onboarding or project requirements, write technical documentation, prepare change requests, update the Production environment, and speak for the Helix team in readiness reviews.
  • Identify and communicate gaps between out of the box workflow and custom requirements. Work to minimize customization with out of the box recommendations.
  • Maintain system integrity by utilizing defined configuration control practices and change management processes.
  • Manage your sprint load, forecast your work products and deadlines, execute to milestones and deadlines, and keep your technical debt to a minimum.
  • Document requirements, implementation plans, test plans, customizations, JIRA stories, change requests, and incidents.
  • Communicate verbally and in written form in a professional manner with customers, peers, and leadership.
  • Participate in on-call rotation, sprint planning meetings, and technical implementation reviews.

Basic Qualifications:

  • BS degree; additional years of experience may be considered in lieu of degree
  • 8+ years of BMC Remedy/Helix developer experience specifically with BMC Accredited Administrator, Remedy/Helix Developer Studio experience and AWS GovCloud
  • Experience with BMC Remedy version 20.x or higher, ITIL methodologies, and ITSM/CMDB/DWP process flows.
  • Expert familiarity in one or more 20.x ITSM applications including Incident Management, Remedy Knowledge Management, Change Management, Task Management, Service Level Management, Service Request Management, Smart Reporing, Smart IT, or Digital WorkPlace Portal
  • Experience customizing ITSM applications and writing custom ARS workflow.
  • Specialize in one or more of the following: Incident Management, SmartIT, DWP, Knowledge Management, Service Level Management, Foundation Data structures and Data Import Tool, Atrium Core, and/or Smart Reporting.
  • Experience with one or more of the following: Pentaho Spoon, BMC HDM, RestAPI or Webservices to build and/or maintain system interfaces or migrate data.
  • Experience working in an Agile project methodology environment.
  • BMC Accredited Administrator or Remedy/Helix Developer Studio experience and AWS GovCloud a plus.
  • ITIL Foundation a plus.
  • JIRA a plus, but not required.
  • Security+ certification; must be able to obtain within 3 months of start.
  • Secret clearance

WHAT CAN GDIT OFFER YOU?

  • Excellent customizable health benefits (Medical, Dental and Vision)
  • 401K with company match
  • Flexible work week
  • Educational Assistance and eLearning
  • Internal mobility team dedicated to employee advancement
  • Rewards and Recognition programs
  • Innovative and collaborative environment encouraging of highly motivated critical thinking
The likely salary range for this position is $106,250 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Mid-level

Salary

Salary: 106k-144k USD

Location requirements

United States

Hiring timezones

United States +/- 0 hours

Job categories

IT DevelopmentSoftware EngineeringTechnical SupportRemote Development

Skills

HelixITSMTime ManagementCommunicationAWS GovCloudITILIncident ManagementChange ManagementAgile MethodologyJiraPentahoREST APIsMissions

About General Dynamics Information Technology

Learn more about General Dynamics Information Technology and their company culture.

View company profile

General Dynamics Information Technology (GDIT) is a premier technology and professional services company that shields the nation's interests through high-end consulting, advanced technology solutions, and mission services. Established to address complex government, defense, and intelligence projects, GDIT leverages innovative technology to enhance operational effectiveness and responsiveness. With over 30,000 employees, GDIT works with clients across various sectors, including the federal government, intelligence community, and military agencies, ensuring security, advanced intelligence methodologies, and robust technology infrastructure.

GDIT has built a reputation for its commitment to delivering reliable, cutting-edge solutions that meet critical mission requirements. The organization's philosophy revolves around solving real-world problems through technology, applying expertise in areas such as artificial intelligence, cloud computing, cybersecurity, and data analytics. GDIT prioritizes innovation and collaboration, assembling cross-functional teams dedicated to driving success across numerous significant projects that not only safeguard the nation but also enhance its strategic capabilities. With a steadfast dedication to excellence, GDIT embraces the challenges of the future, ensuring that its clients remain at the forefront of technological advancements and operational readiness.

Claim this profileGeneral Dynamics Information Technology logoGT

General Dynamics Information Technology

Company size

1001-5000 employees

Founded in

1967

Chief executive officer

Amy Gilliland

Markets

Government TechnologyDefense TechnologyIntelligence SolutionsCybersecurityArtificial IntelligenceCloud ComputingData AnalyticsProfessional ServicesTechnology InfrastructureMission Critical Services

Employees live in

United States
View company profile

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