ZenDesk - Professional Services Consultant

FoundeverTM is seeking a Professional Services Consultant to lead solution implementations for the CRM team. The role involves managing the entire implementation lifecycle, stakeholder collaboration, project management, risk mitigation, and ensuring client success. It's a dynamic opportunity to work with cutting-edge CX technology and drive customer experience.

Requirements

• Experience in technical Team, Business Analysis and Project Management
• Proven track record delivering multi-national/large-scale CRM solutions with 5-year experience
• Strong expertise in delivery & change management, particularly in CRM/CXM software delivery
• Excellent communication and interpersonal skills
• Strong organizational skills
• Fluent in written and spoken English (C1 level minimum)
• Proficiency in Copilot, Messaging, Agent AI, Knowledge Base, and Interaction Analytics
• Proficiency in Portuguese, Spanish, German, French, or other EU languages
• Proactive attitude, passion for learning
• Good command of communication software
• Team player and independent worker