Spanish Bilingual Account Resolution Specialist

Join Foundever's dynamic team as a Spanish Bilingual Account Resolution Specialist, providing exceptional, personalized service to customers using an online accounting platform. This full-time, hourly position offers 100% paid training, a comprehensive benefits package, and opportunities for growth and development.

Requirements

• Must reside in Canada
• Experience with QuickBooks Online required, QuickBooks Online Accountant a plus
• Proven experience in the customer service industry, preferably with involvement of an advisory role
• Exceptional verbal and written communication skills
• Ability to learn new products and quickly adapt to new features/updates
• Experience with or interest in basic financial concepts related to bookkeeping/payroll/Accounting 101
• A hardwired connection with an internet Speed of 10.0 Mbps download speed and 5.0 Mbps upload speed
• A quiet, distraction-free space is essential; webcam video presence may be required during training and production

Benefits

• 100% paid training
• Schedule between 9 AM – 7 PM ET, Monday – Friday
• Comprehensive benefits including medical, dental, life and vision insurance, company-matched RRSP contribution, paid vacation time, EAP and wellness program
• No equipment? We provide everything you need!
• Enjoy the benefits of working from home. Save time, money and reduce stress
• Join a supportive community focused on engagement and recognition
• Hands-on paid virtual classroom-style training, as well as ongoing job specific training
• Internal Mobility (93% of our managers are promoted from within)