We are seeking a Bilingual Spanish Service Center Representative to join our team. The successful candidate will be responsible for providing exceptional customer service, handling complex customer inquiries, and promoting self-service and online tools. The role requires proficiency in English and Spanish, excellent communication skills, and the ability to work independently and as part of a team.
Requirements
- Bilingual in English and Spanish
- Customer service experience
- Knowledge of insurance products and regulatory requirements
- Proficiency in CRM systems and other customer service software
- Back-office and payment processing experience
- Customer retention strategies experience
Benefits
- Work from home opportunities
- Full time schedules with weekends off
- Full benefits package and pension with company match
- Vacation time and bonus structure
- All required equipment/hardware provided
- Supportive management and co-workers
- Diverse and inclusive working environment
- Constant opportunity to learn, grow and advance your career
