Senior Learning Manager - Remote

Foundever is a global leader in the customer experience (CX) industry. The Senior Learning Manager leads a team of Learning Managers and Learning Specialists/Flex Learning Apprentices supporting training needs and performance for multiple accounts, lines of business or sites. The role involves developing and executing a comprehensive learning and development strategy, leading a team, and ensuring training programs are grounded in adult learning theories and best practices.

Requirements

• Bachelor's degree in business, or related field or equivalent in directly related work experience
• 10+ years' experience in Training and management experience, coaching, mentoring and developing others in a complex, fast-paced environment
• Experience in the BPO industry is a plus
• Solid understanding of training processes and best practices for adult learners
• Proven ability to convert intellectual theories and approaches into deliverable products
• Experience assessing organizational needs, designing/developing solutions and implementing/evaluating initiatives
• Strong leadership skills and experience managing a large team (virtual and/or on-site)
• Strong organization and project management skills with the ability to manage multiple projects and priorities simultaneously
• Proven ability to foster strong partnerships and gather support across multiple internal and external stakeholders
• Good judgment and strong problem-solving skills, research skills and decision-making skills.
• Excellent listening, oral, and written communication and presentation skills and the ability to express thoughts clearly and simply, using data to influence outcomes
• Able to manage client-facing meetings
• Working knowledge of MS Office Applications (Word, Excel, PowerPoint)
• Ability to coach, motivate and promote collaboration

Benefits

• 401k Matching
• Generous Paid Time Off
• Retirement Plan
• Relocation Assistance
• Tuition Reimbursement