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FoundeverFO

Director, BISO (EMEA)

We empower brands through innovative CX outsourcing.

Foundever

Employee count: 5000+

Spain only

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Director, BISO (EMEA) role involves leading security matters for clients and Foundever locations, promoting client satisfaction, and ensuring comprehensive security design in pre-sales environment.

Requirements

  • Respond to Requests for Proposals and contractual negotiations for security language
  • Provide technical security response for internal and client audits
  • Partner with fraud team to investigate incidents of fraud and respond to EthicsPoint incidents
  • Work with operations team to ensure physical security controls are in place and Site Security Questionnaires are completed
  • Monitor and close CAPA items related to audit findings and SSQs
  • Participate in Enterprise Change Management Reviews for client requested changes
  • Present effectively and professionally in front of clients
  • Communicate effectively to provide internal and client-facing articles
  • Expert knowledge and experience in Information Security best practices
  • Ability to receive complex business and technical requirements
  • Experience in large global environments spanning multiple time-zones
  • Common Security Frameworks (ISO 27000 series, SSAE18, NIST SP 800 series, etc.)
  • Privacy Frameworks (GDPR, HIPAA, PIPEDA, etc.)
  • Payment Card Industry (PCI)
  • Other industry and country security requirements as required
  • Ability to appropriately handle critical information and sensitive information
  • Effective use of Microsoft Office products in communication delivery
  • Effective organization and communications skills
  • Ability to effectively plan, delegate and/or supervise the work of other team members
  • Ability to lead, motivate, develop and train other team members
  • Strong analytical abilities, interpersonal skills, and the maturity & motivation to work effectively across international and culturally diverse project teams
  • Effective project management skills, including the ability to plan, organize, prioritize, & balance multiple tasks and/or projects independently
  • At least 5 years in technology, cybersecurity or risk governance roles interfacing with global clients on complex technology solutions or security consulting
  • Four-year degree or equivalent combination of education and experience

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship
  • Four Day Work Week
  • Generous Parental Leave
  • Tuition Reimbursement
  • Relocation Assistance

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Location requirements

Hiring timezones

Spain +/- 0 hours

About Foundever

Learn more about Foundever and their company culture.

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We empower brands through innovative CX outsourcing. Our forward-thinking approach to customer experience outsourcing blends human expertise with AI-driven capabilities, ensuring unparalleled support for your brand’s journey into the future of CX.

Employee benefits

Learn about the employee benefits and perks provided at Foundever.

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Corporate health insurance

Extensive healthcare coverage for all employees.

Training

All our employees have unlimited access to 2 online training platforms throughout the year. Depending on the needs, additional training is organised: OWASP, Vue.js, MySQL, AWS, management, English...

View Foundever's employee benefits
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Foundever

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