Sr. Product Manager

EquipmentShare is Hiring a Sr. Product Manager.

EquipmentShare is searching for a Sr. Product Manager who specializes in Customer Service Systems. Experience in working worth and/or implementing ServiceNow strongly preferred. This new team member may be based anywhere in the United States and offers a remote/hybrid work option, but must be able to meet with management in person at least quarterly.

As a Product Leader you will run a specialized team dedicated to the design, implementation, deployment and growth of our customer service systems to provide best in class experiences to our Rental and SaaS customers while being a fierce advocate for the voice of the customer within our organization. In this role, you will drive the technical design and roadmap, coordinate complex product initiatives across internal teams and stakeholders to prioritize roadmap features, and spearhead the definition of new capabilities through product and business requirements documents. You will have a high level of comfort with ambiguity, a deeply analytical mindset with the ability to investigate complex challenges, and can effectively influence across organizations. You are a thoughtful team leader, manager and systems-level thinker - with strong instincts and outstanding intuition informed by user needs and insights.

Your Opportunity to Grow With Us as a Sr. Product Manager

The EquipmentShare team is a close-knit group of professionals who all share an interest in providing a service and product that improves our customer’s experience. Above all, we care about building something people want, and the only way to do that is by assembling a skilled, passionate and talented team.

Our product, design and engineering teams work fully remote and highly autonomously. We also value the time we spend together, so you should be able to occasionally (once a quarter) work in common team hub locations.

Primary Responsibilities for Sr. Product Manager

• In this role, you will operate at the intersection of business, technology, and user experience to deliver functionality that helps deliver best in class customer service experiences across our EquipmentShare and T3 businesses
• You will take the time to understand not just the execution side of our solutions, but also the business aspects of the products and experiences we build.
• Work on our Customer Service technology platform and work to shape and build our cross cutting capabilities.
• Actively participate in the development of the product strategy and vision, prioritize complex deliverables, drive requirement discussions, and identify key technology and solution gaps
• Develop detailed requirements and user story definitions for features
• Manage product lifecycle from beginning to end (definition, design, development, implementation, testing, launch)
• Establish and maintain clear communication with stakeholders
• Define and own initiatives to identify and evaluate opportunities and priorities for Customer Service excellence and representing the voice of customer within our organization.
• Manage test and learn processes and proof of concept testing, validation, and competitive analysis
• Research and collaborate with the UX team to understand customer pain points and translate them into business, product, and user experience requirements
• Promote inclusive and innovative culture and principles within cross functional teams, while setting new standards in executional and operational excellence

Why We’re a Better Place to Work

• Remote First
• True Work/Life balance
• Competitive salary
• Health insurance and medical coverage benefits
• 401(k) and company match
• Unlimited paid time off
• Paid primary and secondary parental leave
• Management commitment to a diverse and inclusive work environment
• Choice of MacBook Pro, Linux, or Windows machine
• Wellness benefits including a Gym stipend for remote employees
• Family monthly dinner stipend
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home
• Opportunities for career and professional development with conferences, events, seminars and continued education.
• 2 free audio books a month centered around personal & professional development

About You

Our Product Managers love a challenge and want the opportunity to grow with a fast-paced company. Industry competitors often have layers of tenured management that create barriers to career advancement. The opportunity for career growth is unparalleled at EquipmentShare, where you’ll find no shortage of challenging yet fulfilling work, chances to build new skills and supportive teammates who will push you to achieve your best.

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change.

Skills & Qualifications for Sr.l Product Manager

Minimum qualifications:

• 7+ years of product or program management experience
• Ability to quickly develop a comprehensive understanding of and perspective on new concepts and products, inclusive of both high-level strategy and tactical go-to-market details
• Experience with feature delivery and tradeoffs of a product
• Experience owning/driving roadmap strategy and definition
• Experience leading engineering discussions around technology decisions and strategy related to a product
• You work backwards from the customer needs, dives deep into data to understand the issues, and drives product development to deliver those needs by working with cross-functional teams
• Strong collaboration, detail orientation, project management, and market research skills

Preferred qualifications:

• Experience in working with and/or implementing ServiceNow or other similar Customer Service technology systems
• Experience working in a SaaS environment
• 5+ years experience connecting tactical product prioritization to operational efficiencies, sales growth, partner engagement

About EquipmentShare

EquipmentShare is dedicated to creating a connected jobsite for the modern contractor. We deliver user-friendly technology solutions that help contractors maximize their equipment uptime, reduce risk exposure and increase productivity. EquipmentShare’s product offerings include an improved equipment rental experience, fleet tracking and asset management software, hardware security solutions and predictive service and maintenance applications.

EquipmentShare is the fastest-growing, independently owned construction equipment rental company in the country. We serve dozens of markets across the U.S. and are on track to create a national footprint in every major market in the country by the end of 2023.

Since our founding in 2014 and incorporation in 2015, we’ve had nationwide growth — and we’re not stopping anytime soon. Ready to support our mission, invest in yourself and discover your potential? Then we’d love to meet you. Apply today.

EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity

employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation,

protected veteran status, disability, age, or other legally protected status.