Service Director

EquipmentShare is Hiring a Service Director

EquipmentShare is searching for a Service Director for our corporate office in Columbia, MO, to support our team as the department continues to grow. This position can sit remote in the US.

The Service Director will be the bridge between Operations and the Service Department, ensuring we use the best practices in the market. The Director will be responsible for a team that will manage the parts operations, the refurbishment facility, and all will create any more areas that will be needed to improve ES service performance.

Primary Responsibilities

Provide leadership and direction for all activities within accounts receivable processing, administration, and personnel, including but not limited to: billing/invoicing, collections and credit.

• Lead, plan, measure and continue improvement of all service and maintenance performance metrics (KPIs)
• Develop and apply policies to maximize productivity and profitability
• Motivate, coach and train service teams to exceed time & quality standards and comply with maintenance processes, enabling branch service personnel to build strong relationships with customers through the delivery of high quality and timely customer service
• Mentor and guide Service personnel, ensuring safety policies and procedures are up to date and in line with state and federal standards
• Supervise the preventative maintenance, troubleshooting, and repair of a variety of equipment at the corporate level.
• Collaborate with OEMs, procurement department and Post Delivery, in regards to service performance and actions plans to improve productivity.
• Promote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication
• Staff the corporate service team adequately based on skills and workload
• Evaluate performance and promotability of team members. Identify and provide necessary skills training and regular coaching
• Work collaboratively with multiple EquipmentShare teams including, but not limited to:
• Regional and Corporate Operations, Sales and Service
• Corporate based teams (BA, AP, Fleet, T3, Link, Parts, Warranty, and ES branch locations

Why We’re a Better Place to Work

• Competitive salary.
• Medical, Dental and Vision coverage for full-time employees.
• 401(k) and company match.
• Generous paid time off (PTO) plus company paid holidays.
• Stocked breakroom and full kitchen, chef prepared meals daily (breakfast and lunch).
• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.
• Seasonal and year round wellness challenges.
• Company sponsored events (annual family gatherings, happy hours and more).
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year.
• Opportunities for career and professional development with conferences, events, seminars and continued education.

About You

Our mission to change an entire industry is not easily achieved, so we only hire people who are inspired by the goal and up for the challenge. In turn, our employees have every opportunity to grow with us, achieve personal and professional success and enjoy making a tangible difference in an industry that’s long been resistant to change.

Skills & Qualifications

• Strong profile to make compelling strategic plans and present them influencing organizations
• Strong Leadership and Collaborations skills
• Administration (Service, Parts,Warranty) background
• Proficiency in Microsoft Office and Google Applications
• A strong technical understanding of equipment operation, maintenance, and repair
• Experience in the equipment rental industry
• Strong communication skills
• Creative problem solving skills
• Strong attention to detail
• The ability to understand and navigate T3 and other ES developed applications
• The ability to prioritize and manage several projects simultaneously
• Skills & Qualifications
• Preferably Engineering Bachelor degree
• Minimum 15 years experience in equipment maintenance
• Minimum 15 years equipment rental experience - dealer experience is a plus
• Prior people Manager Experience
• A strong understanding of all aspects of service, parts, and warranty

EquipmentShare is committed to a diverse and inclusive workplace. EquipmentShare is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.