Elevate and DelegateED

Customer Service Representative

Elevate and Delegate is a strategic headhunting agency and virtual assistant provider that helps businesses save on staffing costs by connecting them with high-performance remote talent. They specialize in finding pre-vetted professionals across various industries.

Elevate and Delegate

Employee count: 11-50

Salary: 10k-11k USD

Philippines only

Company Overview:

Our client is a leading appliance repair service provider dedicated to providing exceptional repair services to customers in Tennessee. With a focus on professionalism, reliability, and quality, we aim to exceed customer expectations with every interaction.

Role Overview:

As a Customer Service Representative (CSR), you will play a crucial role in delivering exceptional customer service while driving sales and efficiently dispatching service technicians. You will be the first point of contact for customers, handling inquiries, scheduling appointments, and ensuring a seamless service experience. Your ability to build rapport, identify customer needs, and effectively convert inquiries into sales will be key to your success in this role.

Key Responsibilities:

  • Handle inbound calls from customers seeking appliance repair services.
  • Listen attentively to customer inquiries, providing accurate information about services offered, pricing, and scheduling availability.
  • Demonstrate excellent communication skills to effectively address customer concerns, provide solutions, and promote additional services as appropriate.
  • Utilize sales techniques to convert incoming inquiries into service appointments and sales opportunities.
  • Maintain a thorough understanding of Mr. Appliance's service offerings, pricing structure, and promotional offers.
  • Coordinate with service technicians to schedule appointments and dispatch them to customer locations efficiently.
  • Keep detailed records of customer interactions, appointments, and sales activities using our CRM system.
  • Follow up with customers to ensure satisfaction with services provided and address any additional needs or concerns.
  • Collaborate with the sales and service teams to optimize customer service processes and achieve sales targets.
  • Uphold company standards of professionalism, integrity, and customer satisfaction in all interactions.

Requirements

  • Previous experience in customer service, sales, or a related field is preferred.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with the ability to build rapport and establish trust with customers.
  • Sales-oriented mindset with a proven track record of meeting or exceeding sales targets.
  • Ability to multitask and prioritize tasks in a fast-paced environment.
  • Proficiency in using computers and CRM software.
  • Candidates must have excellent English comprehension and communication skills, both written and verbal.
  • This role must be the candidate’s only job during the scheduled working hours; no other concurrent employment is permitted.

Benefits

  • Client Relationship : You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
  • Payments : All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
  • Vacation Leaves and Holidays : While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.

Salary : $800–$900/month

Timezone:

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 10k-11k USD

Location requirements

Hiring timezones

Philippines +/- 0 hours

About Elevate and Delegate

Learn more about Elevate and Delegate and their company culture.

View company profile

At Elevate and Delegate, we are spearheading a new era of business efficiency through strategic global talent acquisition. Our groundbreaking approach connects businesses with high-performance remote teams, revolutionizing how companies scale and manage their operational costs. We specialize in sourcing and placing top-tier virtual assistants and executives across a multitude of industries, enabling startups, SMBs, and solo entrepreneurs to slash staffing expenses by as much as 80%. Through our meticulous pre-vetting process, we ensure that every professional we place is not only highly skilled but also perfectly aligned with our clients' unique needs and company culture. This commitment to quality and precision in talent matching allows businesses to focus on their core competencies, driving growth and innovation without the traditional overheads associated with in-house staffing. Our model is built on transparency and direct engagement, meaning clients hire and manage their remote team members directly, with no markups or ongoing monthly fees to us. This fosters a stronger, more integrated working relationship and ensures that the cost savings are maximized for our clients.

Our innovative platform and 'Done For You' staffing services streamline the entire hiring process, from identifying needs and sourcing candidates to facilitating seamless onboarding. We tap into an extensive global talent pool, leveraging paid job boards, free job boards, a burgeoning Facebook group of prospective workers, and our proprietary email list to find exceptional individuals. This diverse sourcing strategy allows us to quickly find professionals in fields such as accounting, finance, IT, marketing, sales, customer service, video editing, social media management, and data management. We understand that in today's fast-paced business environment, time is a critical resource. Therefore, we empower business owners to delegate tasks that are not high-leverage, allowing them to reclaim valuable time to focus on strategic initiatives that drive their business forward. Our commitment extends beyond mere placement; we offer a 90-day satisfaction guarantee, providing free replacements if needed, to ensure our clients are completely satisfied with their new team members. By championing a new model of remote work, Elevate and Delegate is not just a service provider but a strategic partner in our clients' journey towards enhanced productivity, significant cost savings, and sustainable growth.

Employee benefits

Learn about the employee benefits and perks provided at Elevate and Delegate.

View benefits

Salary increase

This depends on your performance. (Elevate and Delegate don't have control over this.)

Paid vacation leaves

We want you to enjoy the beauty of life. (Elevate and Delegate don't have control over this)

Paid major PH holidays

Clients value our culture as much as we respect theirs. (Elevate and Delegate don't have control over this)

13th-month pay

This depends on the clients. However, we typically suggest our clients offer this as an incentive. (Elevate and Delegate don't have control over this)

View Elevate and Delegate's employee benefits
Claim this profileElevate and Delegate logoED

Elevate and Delegate

View company profile

Similar remote jobs

Here are other jobs you might want to apply for.

View all remote jobs

19 remote jobs at Elevate and Delegate

Explore the variety of open remote roles at Elevate and Delegate, offering flexible work options across multiple disciplines and skill levels.

View all jobs at Elevate and Delegate

Remote companies like Elevate and Delegate

Find your next opportunity by exploring profiles of companies that are similar to Elevate and Delegate. Compare culture, benefits, and job openings on Himalayas.

View all companies

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan