Application Specialist

Are you a current Elekta employee?

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

What you’ll do at Elekta

At Elekta, we don’t just build technology. We build hope for everyone dealing with cancer. As an Application Specialist, you will be a part of ensuring that our internal and external customers receive first-class training and service support, maximizing customer adoption to drive Customer Satisfaction and Net Promoter Score.

You will also be responsible for capturing customer needs relating to training and product performance as well as interact with Product- and Project management teams to ensure continuous improvements.

Responsibilities

• Provide tailored training to customers, colleagues and distributor specialists.
• Provide professional assistance and support to Marketing/Sales, R&D and international colleagues.
• Ensure that customer requests are handled in a timely and professional manner in accordance with contractual obligations.
• Support Marketing and Sales activities at exhibitions, conferences and seminars, when required.
• Maintain long-term relationships with customers by acting upon customer feedback to drive NPS and Customer Satisfaction.
• Actively contribute to Service delivery to ensure that customer expectations are exceeded.
• Actively manage customer evaluation and assessments to monitor trends in student performance and satisfaction.
• Act as a conduit between customers and product development; proactively articulating regional requirements within PCP.

What you bring

• A Physics Master/Bachelor’s degree
• Equivalent experience as Application Specialist – Physicist.
• Strong clinical background in Radiotherapy and working knowledge of clinical workflow.
• Experience with Citrix, Microsoft Office and CLM systems.
• Working knowledge of Elekta hardware and software products and proficiency in assigned product specialties.
• Ability to effectively interact with customers (via phone and face-to-face).
• Ability to travel domestically and internationally up to 70% of the time.

Why should you join Elekta?

In this role, you will work for a higher purpose; hope for everyone dealing with cancer, and for everyone regardless of where in the world, to have access to the best cancer care. You will be part of our international innovative team and given the opportunity to learn and develop. In addition to this our benefit package includes:

• Up to 25 paid vacation days (plus bank holidays)
• Holiday Purchase Scheme
• Private Medical Insurance
• Attractive Employer Pension Contribution Package
• Hybrid work option (you are required to work on location at least 3 days a week)
• Cycle to work scheme
• Life Assurance
• Onsite subsidized restaurant, offering budget-friendly dining
• Love electric (Electric vehicle salary sacrifice scheme)

Hiring Process

We are looking forward to hearing from you! Apply by submitting your application and resumé in English, via the “Apply” button. Please note that we do not accept applications by e-mail. Last day for applying is 17th May, 2024. Desired starting date is July 1st.

Your Elekta contact

For questions, please contact the responsible TA Partner Oscar at [email protected].

We are an equal opportunity employer.

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, disability, veteran status, or any other status protected by law in the locations where Elekta operates.

About Elekta

Here at Elekta, you will make a difference. We are a MedTech company that provides software and hardware to hospitals and clinics all over the world.

We have a responsibility toward our partners and customers to deliver solutions in a secure and sustainable way. Both when it comes to financial and environmental matters, but also for our employees to feel that they bring value, wherever in the organization they may work.