Software Installer/ANZ

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We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

Software Installation Engineers primarily responsible is for installing, configuring, and testing Elekta OIS and TPS software and associated third-party software and equipment in support of customer expectations and revenue goals. Responsibilities include remote and on-site installation. Installation of other Elekta software products may also be undertaken.

The SW Installation engineer should expect to travel for up to 9 months of the year, with individual trips taking typically 2 to 7 days each, and must reside in a major city on the east coast of Australia.

KEY RESPONSIBILITIES –

INSTALLATION

• Install, configure, and test Elekta software and associated third-party software and equipment in support of customer expectations and Elekta revenue goals
• Carry out all work in accordance with Elekta’s safety instructions and procedures. Any issues or problems that may adversely affect the project, its ongoing reliability or the safety of any personnel must be reported to the Installation Manager or local Project Manager in a timely manner.
• Successfully complete the required classroom and on-site training needed to perform the role. (Engineers will not be deemed to be competent to install a product until the Installation Manager has confirmed that the relevant competences and skills have been achieved.)
• Upon completion of any work on site, the engineer is required to complete and submit to the Installation Manager and local business unit all relevant reports, backups and signed documentation
• Generate installation and technical documentation for new Elekta products while in the beta phase of development;

Maintain assigned Software Installation Procedures (SIPs) and associated Technical References (TRFs);

• Successfully provide third-party installation and technical services (i.e. hardware installations, MetaFrame installations, etc.) as part of Elekta’s Service+ options. Successful completion includes adherence to established policies and procedures
• Prepare for and attend assigned courses. Document continuing education credits following written procedures
• Participate actively in the support and training of new staff and others as required.

GENERAL DUTIES AND RESPONSIBILITIES

• Provide technical guidance and assistance to the software team.
• Provide phone and email support, technical advice & “Help Desk” support as appropriate to customers
• Independently perform routine troubleshooting and repairs on the designated modality while working within the escalation procedure.
• Troubleshoot/diagnose issues with software and hardware interfaces, including DICOM connectivity and transfer
• Liaise with other members of the Software team to address any existing Customer concerns

promptly & effectively.

• Work on “complex problems” where analysis of situations or data requires in-depth evaluation of

various factors.

• Initiate and actively pursue projects (as required)
• Assists on special Product Management projects with respect to user interface improvements
• Maintain knowledge of current and past Elekta Software products
• Implement newsletters & applications notices.
• Attend Conferences (as required), to maximize Oncology Users perceptions of long-term

continuity and reliability of Elekta Pty Ltd within Australasia.

• Assist Elekta sales staff and distributors with technical advice for existing and future sites.
• Manage their own environment at a remote location in terms of cleanliness, organisation, workload, risk assessments etc.

RELEVANT KNOWLEDGE, SKILLS AND COMPETENCIES –

GENERAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Ability to effectively interact with internal and external customers (via phone and face-to-face)
• Demonstrated capability for decision making, sound judgment and assertiveness
• Working knowledge/understanding of all Elekta software products and proficiency in assigned product specialties
• Excellent verbal and written communication skills
• Knowledge of Radiation Oncology clinical workflow
• Strong presentation skills (ability to communicate effectively to a group)
• Strong technical skills (PC/Network Computing)
• Able to follow written instruction and detailed documents.

• Must have valid passport

• Ability to travel up to 50 - 75% (both domestic and international.)

EDUCATION and/or EXPERIENCE

Bachelor of Medical Radiation Science (Radiation Therapy) or equivalent.

OR

BS in Computer Science or Associated Degree with minimum of 2 years customer support experience in a related field.

TECHNICAL QUALIFICATIONS:

• Experience with at least one of the following Elekta products: MOSAIQ, XiO, Focal or Monaco
• Experience with Microsoft desktop and server operating systems
• Familiarity/experience with Microsoft SQL Server
• Familiarity/experience with high-availability system architecture
• Familiarity/experience with Citrix and related infrastructure and administration
• Familiarity/proficiency with the following: Outlook, Word, Excel, WebEx and SalesForce.

PHYSICAL REQUIREMENTS (Physical demands & work environment)

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: While performing the duties of this job, employee is occasionally required to stand, walk, sit and use hands to handle objects and tools; reach with hands and arms, talk and hear. Employee must occasionally lift and/or move light to moderate weight. Specific vision abilities required by the job include close vision and the ability to adjust focus.

Work Environment: The noise level and temperature in the work environment is usually moderate.