Services Solution Architect Retail

Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe shop and bank in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role.

Job description

The Services Solution Architect Retail is responsible for the design and costing of complex DN services propositions to our retail customers with a special focus on the DN range of Mobility Services globally. Partners with sales colleagues in the development and closing of services sales opportunities. Serves as technical subject matter expert and consults the sales team and client on DN service offerings. Assists in the sales cycle from discovery to close. Designs customer solutions that achieve business and financial goals as well as meet or exceed client business and functional requirements. Documents client requirements and initiates any required scoping efforts or planning with internal partners to ensure successful solution design. Evaluates services performance, market needs and client satisfaction, providing feedback to portfolio and delivery teams to ensure continuous improvement and enhancement of the company's services portfolio. Conducts live and remote demonstrations and makes presentations to prospective customers clearly articulating the value proposition.

• Provides the full range of Solution Architect services to large / complex retail customers.
• Maintains a working knowledge of the industry and competitors.
• Acts as a valuable resource to customers and the Sales team.
• Works with customers to perform solution reviews and ensure the prompt and proper solutioning of technical or procedural challenges.
• Advises customers on product integration and service transition, integration with other DN and competitor services and solutions.
• Leverages persuasive sales methodologies to manage customer conversations and help drive deals to close.
• Handles issues escalated from other Services Solution Architects colleagues, resolving on own or seeking advice / support from higher level team members.
• Provides support, onsite or remote, for industry events.
• Supports Sales by providing solution design, implementation and support for current and new customers.
• Contributes to the development of improved Solution Architects metrics, reporting and documentation.

• Master’s degree in engineering or equivalent work experience required.
• Advanced understanding of Mobility Services including the framework of Android Enterprise Recommended solutions and iOS.
• Minimum of 6-8 years of relevant experience or equivalent combination of education and experience in IT Service Design roles, preferably in Retail.
• Good business English skills (Written and spoken).

Why should you join Diebold Nixdorf?

Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.

–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**

We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations