Dell TechnologiesDT

Solutions Architecture Engineer 1-IAM, Intune, SCCM

Dell Technologies Inc. is an American multinational technology company that designs, develops, manufactures, markets, sells, and supports a wide range of comprehensive and integrated solutions, products, and services. It was formed as a result of the September 2016 merger of Dell and EMC Corporation.

Dell Technologies

Employee count: 5000+

India only

Solutions Architecture Engineer 1

When our customers are looking for IT consulting expertise, where else would they turn but to the company driving human progress through technology? Our Solutions Architecture team within Professional Services are experts in package customization and integration as well as total, end-to-end solutions in targeted industry segments. After thorough consultation with our customers and careful analysis, we develop new IT systems or replace existing systems that support customers’ strategic, operational and financial goals.

Join us to do the best work of your career and make a profound social impact as a Solutions Architecture Engineer 1 (Client Engineering) on our Managed Services Team in Bengaluru.


What you’ll achieve

As a client engineer you will be responsible for managing the client IT infrastructure and environment, you will be involved in troubleshooting complex problems, working on priority incident resolutions and maintaining the client’s IT infrastructure. You will work with multiple resolver groups within the Managed Services teams to ensure incidents are root caused and resolved.

You will:

  • Troubleshoot highly complex, intricate technical problems to ensure optimal service levels
  • Work on multiple incidents and projects and be the point of escalations.
  • Consider potential security risks to the customer when delivering services.
  • Support vendor escalations through direct vendor contact
  • Communicate with cross-functional and inter-department teams including managerial audiences
  • Perform root cause analysis and contribute to the internal knowledge bases and departmental documentation.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements

  • Undergraduate degree with 3+ years of related professional experience, experience using Service Now to manage incidents, problems, and requests
  • Exposure to working for large complex organizations on the following skillset:
    • Identity and Access Management
    • Intune & SCCM for applications and patching
    • Tanium Management
    • M365/Office 365 Application management and administration
    • Microsoft Security Center, Defender
    • Autopilot
    • PowerShell Scripting
  • Strong organization and planning skills to contribute to the successful delivery of program objectives, experience with troubleshooting of end user devices / user issues
  • Ability to document processes and lifecycle management of knowledge base documents, ability to set task priority and dynamically adjust as the customer requires
  • Willingness to participate in a customer support 24/7 and On-Call rotation.

Desirable Requirements

  • Certifications (Microsoft End Point Certification, M365 Certifications, CompTIA Security)

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 30 May 2025

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

About the job

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Posted on

Job type

Full Time

Experience level

Entry-level

Location requirements

Hiring timezones

India +/- 0 hours

About Dell Technologies

Learn more about Dell Technologies and their company culture.

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We are a unique family of businesses that helps organizations and individuals build their digital future and transform how they work, live, and play. We provide customers with the industry's broadest and most innovative technology and services portfolio spanning from edge to core to cloud. Our journey began in 1984 when Michael Dell, then a college freshman, started PC's Limited from his dorm room at the University of Texas with just $1,000. His vision was to sell IBM-compatible PCs directly to consumers, assembling each machine from stock components to better match customer needs. This innovative approach allowed customers to select options tailored to their preferences, setting us apart in a rapidly growing market. In 1985, we introduced our first in-house designed computer, the Turbo PC, powered by an Intel processor and priced competitively at $795. By the end of our first full year, PC's Limited had generated an impressive $73 million in revenue.

In 1987, the company rebranded as Dell Computer Corporation and launched its first international subsidiary in the UK. A year later, fueled by an 80% growth rate, Dell went public. We expanded our manufacturing footprint, opening a center in Ireland in 1990 to better serve customers across Europe, the Middle East, and Africa (EMEA). As the internet gained momentum, we embraced e-commerce in 1996, becoming one of the first in our industry to do so. The success of our online sales model spurred further international expansion, including a significant push into the Asia-Pacific market. By the turn of the millennium, we would have manufacturing centers in China, Ireland, Brazil, and the United States. By 2001, Dell had become the number one computer systems provider worldwide. In 2016, Dell merged with EMC Corporation, a leader in enterprise storage, in what was then the largest technology merger in history, forming Dell Technologies. This pivotal move significantly expanded our capabilities, positioning us as a leader in enterprise solutions, data storage, and cloud services. Today, we continue to be a leading provider of end-to-end solutions – everything from personal computers to high-end business laptops to servers, monitors, storage, and network security. We are committed to driving innovation in areas like artificial intelligence (AI), the Internet of Things (IoT), and 5G to help our customers harness the power of data in innovative ways.

Employee benefits

Learn about the employee benefits and perks provided at Dell Technologies.

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Paid Sick Days

Paid sick days are offered.

Dental Insurance

Dental insurance is offered.

Vision Insurance

Vision insurance is offered.

Adoption Assistance

Up to $6,000 per adopted child.

View Dell Technologies's employee benefits
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Dell Technologies

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Dell Technologies hiring Solutions Architecture Engineer 1-IAM, Intune, SCCM • Remote (Work from Home) | Himalayas