Account Manager, Practice Success

Dandy is seeking an Account Manager to support our growing SMB customer base of single-location dental practices. The Account Manager will drive retention, product adoption, and customer satisfaction through data-driven outreach and operational excellence.

Requirements

• 1+ years of experience in Sales, Account Management, Customer Support, Customer Onboarding or Customer Success within or related to SaaS/healthcare vertical, dental industry experience a plus.
• Proven ability to manage a high-volume portfolio with strong attention to detail and prioritization.
• Experience using Case Queues, or CRM dashboards to drive daily workflows and outreach.
• Strong written and verbal communication skills, comfortable engaging with customers over phone and email.
• High degree of organization, follow-through, and accountability.
• Curious, proactive, and energized by fast-paced, evolving environments.
• Passionate about improving customer experience and contributing to team success.

Benefits

• Healthcare
• Dental
• Mental health support
• Parental planning resources
• Retirement savings options
• Paid time off