Telecom Business Analyst Lead

The Telecom Business Analyst Lead will manage workshop & manage customer requirements. Define functional specifications as well as supporting build & test and directly configuring the DGIT CPQ and Order Management system. You will also provide team and practice leadership to a small team doing the same work.

Key Duties and Responsibilities

Projects vary, but typically will have you:

• Dive deep into the world of telecommunications. You will develop a detailed knowledge on markets, products, sales, delivery and operations.
• Solve real-world business problems, considering technical, financial, and operational constraints.
• Work with clients to define end to end user journeys that form part of the solution blueprint.
• Take ownership of business analysis initiatives and ensure work packages are delivered on time, to expected quality standards and as per scope, as agreed with the Project Manager.
• Take end to end solution blueprints and configure solution workflows and catalogues that implement the design. You will need to consider exception and failure scenarios to create a robust solution.
• Mentor, coach and support business analysts to ensure skill growth and high-quality deliverables.
• Foster a high-performing BA team through regular engagement and support
• Contribute to our methodology to help us do things faster and better.

Skills and experience

Our ideal candidate will put the analysis into analyst. You should:

• Leverage your exceptional communication skills when working with customers to understand a problem statement.
• Recognize the additional detail and clarity required for a solution design, and quickly work to close these gaps.
• Be able to work within the constraints to define a detailed, complete, and implementable solution. This will breakdown the solution components, what each component does and how it does it.
• Summarize your solution proposal including inputs, considerations, and recommendations concisely and accurately to obtain feedback, approvals and move into implementation.
• Be able to manage client expectations through workshop and feedback sessions.
• Proven leadership experience with a track record of leading projects and BA team
• Ability to work independently with minimal supervision while driving initiatives, making decisions and resolving challenges

Desirable:

• Hands on experience in coding. For instance, when to use global and local variables, and the concept of object oriented programming.
• Experience working as a vendor.
• Hands-on experience with configuration driven systems (Salesforce, SAP, ServiceNow, Siebel, etc.)
• Experience in the telco and/or billing domains.

Interested, but don’t think you fit into all this 100%? We would still like to hear from you – just let us in your cover letter know how your strengths align to our criteria, and where we can help you grow.

Location(s):