Billing Systems Analyst I

We are looking for a Job Profile Billing System Analyst I responsible for the effective operation of software in both internal and customer-facing environments. The team works closely with Operation and Service Delivery teams to ensure system monitoring and runtime availability and effectiveness.

Requirements

• Bachelor’s degree in information technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a related field.
• Basic technical expertise on telco, billing and ITSM tool (Jira or ServiceNow or Remedy)
• Sound in communication, flexible and basic trouble shooting skill in Unix/SQL.
• 1-2 experience with System monitoring and ITSM processes
• Experience working with ITSM Tool, Unix/Linux Basic, database (Oracle, MySQL)
• Experience of monitoring via tools, scripts (shell/Perl) and email alerts.
• Able to perform first cut basic analysis via predefined SOPs.
• Explore patterns to make monitoring proactive, detecting problems before they happen and avoid repetitive issues in production.
• Able to understand the customer SLA, prioritize and manage the workflow from start to finish.
• Experience with basic knowledge on Linux platforms in common scripting languages (Perl, Python, Groovy, Ruby, bash)
• Able to triage and engage with customer and L2/L3 for any functional or technical malfunctions faced in production.
• He should be able to communicate the issue meaningfully to different stakeholders and those with less technical knowledge.
• Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency and minimize downtime.
• Document operational and system architecture processes and configuration and identify automation opportunities where applicable
• Participating in Operations 24x7 on-call rotation schedule
• Able to maintain clear shift handover, ROTA and Escalation matrix to have seamless handholding among different support teams, customer and 3rd party vendor.
• Able to capture chronology of events for critical and high alerts.
• Willing to work in rotational 24*7 Shifts.
• Experience with good communication skills and customer connection.

Benefits

• Work from Home, in-office, or hybrid
• Employee Belonging Groups
• Healthcare: Dental, Medical, and Vision
• Paid Vacation, Volunteer, and Holiday Time Off