Operations Support Engineer

Job Title

Operations Support Engineer

Department

Service Operations

Position Type

Permanent

Job Location

Bengaluru

Shift Timings

24/7( 3 shifts)

Work Mode

WFO

Industry Type

Telecom

Travel Required

No

Why Us?

MACH pioneered the roaming industry and established itself as the leading clearing expert for over 30 years. We are back more focused, determined, and motivated than ever before! MACH is a Lumine Group company. MACH stands for Multinational Automated Clearing House. Our goal is to enable more automation, allowing business, operational, and financial users to negotiate, execute, and settle optimal wholesale agreements effectively. We assist our customers in successfully transitioning from legacy to the newest settlement processes according to industry standards. We aim to constantly evolve roaming global services to drive more enterprise business and revenues.

Our success is built on diverse strengths across different teams, functions, and geographies summarized in our company values:

• Open collaboration
• Driving innovation
• Customer commitment
• Growth mindset
• Deliver results

Please visit our website to know more about us - https://mach.com/

A Day in the Life of Operations Support Engineer:

Candidate will analyse and handle the incidents discovered either through standard monitoring or through external customer request as per the company process.

So, how are we going to keep you busy?

• Handling the customer request via Ticketing system or Email.
• Monitor the Organisation Infrastructure and Applications via Monitoring Tools and Emails.
• First level support to the customer request and acknowledge the request.
• Escalate the alarms and issues on time to the next level.
• Report generation and updating to the stake holders of the organisation.

What will make you eligible for this role?

Bachelor of Engineering (Electronics or computer engineer)

Experience, that will be an advantage:

0-3 years of relevant experience in telecom/IT industry.

What will make you the best-fit for this role?

• Linux – Basic/Intermediate Level (CLI)
• SQL – Intermediate Level
• Knowledge of Database– SQL, ORACLE
• Basic Knowledge of Telecom (GSM, Mobile Networks)
• 0-3 year experience as a Tier 1/Tier 2 support engineer
• Basic Operating system, MS Office Application knowledge.

Limitation and Disclaimer:

The aforementioned job description is aimed to provide an overview of the overall type and level of work being performed for this role; it shouldn't be interpreted as a complete list of all obligations, responsibilities, and qualifications needed for the job.

In no way does this job description imply or say that these are the exclusive responsibilities of the employee holding this position. Any additional job-related instructions or tasks that are requested by the manager must be completed by the employee.

Ready, set, apply!