UI/UX Manager - Telco Enterprise Order Management

What You Will Do

While your responsibilities will evolve, here’s what you’ll dive into:

• Define and deliver the design vision for the Q&O platform.

• Lead and mentor a distributed team of UI/UX Designers.

• Build and maintain scalable design systems in Figma.

• Stay hands-on: prototyping, research, A/B testing, usability validation.

• Champion DesignOps, accessibility, and usability across the product lifecycle.

• Collaborate with Product & Engineering, ensuring designs are delivered a release ahead.

Job Requirements

We value diverse experiences, so even if you don’t meet every requirement, we encourage you to apply.

Core Requirements

• 7+ years of experience in UI/UX design, with at least 3 years in a leadership or management role.

• Proven track record in B2B SaaS or enterprise platforms (Telco, CPQ, BSS, Order Management or Banking and Financial Services strongly preferred).

• Demonstrated ability to balance leadership with hands-on design (prototyping, user research, A/B testing, usability validation).

• Experience building and scaling design systems in Figma or equivalent tools.

• Strong knowledge of DesignOps frameworks and best practices in scaling design maturity.

• Customer-centric mindset with proven ability to conduct user research and translate insights into actionable design outcomes.

• Excellent communication skills with the ability to influence stakeholders across Product, Engineering, and Executive leadership.

• Experience collaborating with global, distributed teams across time zones.

• Strong portfolio showcasing both leadership impact and examples of hands-on design execution.

Why Join Us?

• Lead and evolve the design function for a flagship global SaaS product.

• Balance leadership with hands-on craft, making tangible contributions to user experience.

• Influence how Tier-1 Telco and Enterprise customers manage their most complex workflows.

• Collaborate in a flexible, diverse, and global workplace.

• Access structured professional development and clear career progression pathways.

Employee benefits

• Work from anywhere: CSG has a global policy called "Flexibility First" that allows employees to work from wherever they feel most productive. The Quote & Order team does not maintain a dedicated office space, so your position will be 100% remote with the exception of several in-person workshops during the year (in Bali – see below – and Melbourne).

• Twice-yearly workshops in Bali: Twice a year the whole Quote & Order team gets together in Bali, Indonesia for dedicated in-person time including team presentations, hackathon sessions, training and team-building activities.

• Paid volunteer days: Everyone at CSG gets two paid days per year to volunteer at a community organisation of your choice.