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CalabrioCA

Manager, FP&A

Calabrio is a customer experience intelligence company that provides workforce engagement management software solutions, empowering organizations to enrich human interactions and make data-informed decisions.

Calabrio

Employee count: 501-1000

United States only

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At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Overview of Job Function:

The Manager, FP&A will be responsible for overseeing financial support for several business functions within the organization. Areas of focus include financial reporting and analysis of global expenses, preparation and presentation of monthly financial results to relevant budget owners, coordination with the business and accounting teams, preparation and management of key monthly financial documentation and processes, and key performance metrics reporting.

Principal Duties and Essential Responsibilities:

  • Manage the preparation of required monthly presentations of financial results and KPI’s for the appropriate business leaders.
  • Serve as primary FP&A contact for Senior Leaders of the Company, including management of the annual budget and monthly forecast process for each function.
  • Drive financial analysis and forecasting, which includes analysis of actual financial and operational results at individual budget level and regular meetings with budget owners to discuss results.
  • Evaluate areas for process improvement and manage the implementation of those improvements.
  • Assist with evaluating operations and financial modeling to support strategic goals.
  • Review monthly actual financial results during the close process to ensure accuracy
  • Complete various ad hoc analyses as required.

Requirements

  • Bachelor’s degree with a concentration in Accounting or Finance or the equivalent years of work experience
  • Minimum of 6 years of experience in finance or accounting
  • Minimum of 4 years of progressive management experience
  • Advanced skills in Excel
  • Effective at interacting with a range of audiences including Senior Leaders
  • Exceptional interpersonal, oral and written communications abilities
  • Strong collaboration skills with the ability to influence and work effectively in a matrix environment to solicit support and resolve conflicts
  • Strong analytical skills with the ability to collect and interpret and analyze data which will be reported to multiple internal sources
  • Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations

Preferred Requirements:

  • Experience with Oracle and Hyperion
  • An advanced degree in a related field

About the job

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Job type

Full Time

Experience level

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United States +/- 0 hours

About Calabrio

Learn more about Calabrio and their company culture.

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At Calabrio, the core belief is that human interaction is the most vital aspect of any business. The company's culture is built around empowering organizations to understand and enrich these interactions. Calabrio fosters an environment of innovation, where data-driven insights are leveraged to enhance customer experiences and drive strategic growth. The team is passionate about developing solutions that not only optimize contact center performance but also elevate the role of the contact center into a hub of customer intelligence. This is achieved through a commitment to continuous innovation, strategic partnerships, and a deep understanding of the evolving needs of both customers and employees in a dynamic global market. Calabrio's values emphasize being open, clear, ambitious, accountable, collaborative, and consistent, creating a workplace where diversity is celebrated and mutual respect is paramount.

Calabrio's mission revolves around providing a digital foundation for customer-centric contact centers. The Calabrio ONE workforce performance suite is designed to help businesses maximize agent performance, exceed customer expectations, and boost workforce efficiency. This is accomplished by connecting data, utilizing AI-fueled analytics, implementing automated workforce management, and offering personalized coaching. The company prides itself on being a trusted ally to leading brands, enabling them to transform their contact centers into brand guardians. Calabrio's approach is to make complex data understandable and actionable, allowing businesses to make informed decisions quickly. The culture encourages team members to be 'Innovators with Purpose,' feeling motivated and excited to contribute to a company that is recognized as a leader and visionary in the customer experience intelligence space. This dedication to excellence and a supportive work environment has led to numerous accolades, including being a multi-year 'Top Workplace'.

Employee benefits

Learn about the employee benefits and perks provided at Calabrio.

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Flextime Off

Flexible time off policy.

Paid Holidays

Paid holidays for employees.

Remote work program

Offers a remote work program.

Life Insurance

Company-provided life insurance.

View Calabrio's employee benefits
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Calabrio

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