Customer Service Representative

Type: Full-Time, Monday-Friday

Compensation: Based on experience

Location: Remote

Position Overview:

The Customer Service Representative (CSR) is responsible for providing professional support to customers, managing communication across multiple channels, assisting internal teams, maintaining accurate records, and ensuring a smooth customer experience from initial contact to resolution.

Key Responsibilities:

Customer Support & Communication:

• Handle inbound and outbound calls, emails, and messages in a friendly and professional manner.
• Address customer questions, concerns, and complaints with empathy and effective problem-solving.
• Provide timely follow-up to ensure customer satisfaction.

Sales & Scheduling Support:

• Schedule appointments, consultations, or service requests.
• Assign inquiries or leads to the appropriate team members.
• Follow up on pending inquiries and document customer feedback.
• Confirm scheduled activities and communicate updates internally.

CRM & Data Management:

• Enter, update, and maintain accurate customer information in CRM systems.
• Keep digital records organized and up to date.
• Prepare and update spreadsheets to track performance metrics, communication logs, or team activity.

Administrative Assistance:

• Support general office duties such as correspondence, documentation, and reporting.
• Assist with basic marketing or outreach activities when needed.
• Perform additional administrative or coordination tasks as assigned.

Key Requirements:

• Minimum 1-2 years of customer service or administrative experience.
• Strong computer skills, including CRM systems, spreadsheets, and email tools.
• Excellent written and verbal communication skills.
• Professional and friendly phone presence.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Reliable, punctual, and able to work independently.

What We Offer

• Career growth opportunities within a rapidly expanding company
• Supportive, small-team environment with direct impact on customer satisfaction and company success

Note: Candidates must have a strong internet backup and a fully functional laptop/PC to be considered for this role.