Director, Integrated Communications

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

• Serve as the primary communications partner to the Chief Product & Operations Officer, in collaboration with his Chief of Staff, drafting and delivering high-quality communications across internal and external channels, in alignment with the corporate narrative.

• Build and run an integrated annual communications plan for the Product & Operations organization, spanning internal and external moments, with clear objectives, audience mapping, key messages, channel strategy, content calendar, and measurement.

• Identify and develop media-ready story angles tied to product innovation and operational excellence; develop supporting materials including briefs, messaging, and proof points; and partner with the earned media team to pitch, place, and amplify coverage.

• Develop and execute the Chief Product & Operations Officer’s external visibility strategy, including LinkedIn editorial calendar, thought leadership content, and speaker programming — partnering with the Speakers Bureau to prepare leaders for opportunities and ensure consistent messaging across events and forums.

• Ensure message accuracy and appropriate substantiation across all Product & Operations communications; coordinate reviews with Legal, Compliance, and other required partners; and maintain reusable messaging, proof points, and FAQs for the organization.

• Proactively connect dots across Integrated Communications and Marketing — including Portfolio Marketing, Brand, Research & Strategic Intelligence, and Events — to keep stakeholders aligned, prevent duplication, and maintain shared context.

• Travel required up to 20% annually.

• Build and maintain a lightweight operating rhythm — including intake, prioritization, editorial review, and stakeholder updates — that enables speed, reduces churn, and minimizes time burden on executives.

• Provide communications counsel to Product & Operations senior leadership, as needed, to support visibility and organizational effectiveness.

• Track performance and insights across executive visibility, narrative traction, and content engagement, and use learnings to continuously refine plans and content strategy.

Required

• Bachelor’s degree or equivalent practical experience.

• 10+ years of progressive experience in integrated communications, executive communications, corporate communications, public relations, or a related field.

• Experience in healthcare technology, health IT, or a regulated industry at the intersection of clinical and operational audiences.

• Strong executive writing capability and editorial judgment, with demonstrated experience writing directly for senior leaders across internal and external channels.

• PR experience, including developing story angles, preparing spokespeople and materials, and partnering with media relations or agency teams.

• Experience developing thought leadership content — including bylines, blogs, and LinkedIn — and managing an executive social and editorial cadence.

• Experience with speaker programming and conference strategy, including developing abstracts and session narratives and preparing leaders for speaking opportunities.

• Familiarity with regulated or claims-sensitive communications and cross-functional review processes, including Legal and Compliance.

• Experience building communications plans and running cross-functional programs in a matrixed environment.

• High ownership, strong prioritization skills, and ability to operate independently with minimal oversight.

• Highly competent and front-footed in the use of AI to maximize efficiency and accuracy of work product, especially to support a team who is leading the way in AI utilization across the enterprise.

Preferred

• Demonstrated experience partnering with product or engineering organizations in health technology — in-house or agency — with the ability to translate complex product and technical concepts into plain, compelling narratives for multiple audiences.

• Experience managing agency or vendor relationships in support of executive communications or PR programs.

Expected Compensation

The base salary range shown reflects the full range for this role from minimum to maximum. At athenahealth, base pay depends on multiple factors, including job-related experience, relevant knowledge and skills, how your qualifications compare to others in similar roles, and geographical market rates. Base pay is only one part of our competitive Total Rewards package - depending on role eligibility, we offer both short and long-term incentives by way of an annual discretionary bonus plan, variable compensation plan, and equity plans.