Aquiva LabsAL

Platform Support Specialist AWS (HAPI, APAC Region)

Aquiva Labs is a Salesforce Summit SI partner specializing in product development, consulting, and engineering services to help businesses leverage the Salesforce platform. They focus on delivering product-grade solutions and have a global team with extensive Salesforce certifications.

Aquiva Labs

Employee count: 201-500

AS, AU + 51 more

Platform Support Specialist AWS (HAPI, APAC Region)

Department: HAPI

Employment Type: Full Time

Location: APAC


Description

Hapi (Data Travel, LLC) specializes in data integration for hospitality companies and their technology partners.
Hapi is hiring a Platform Support Specialist to ensure our client-impacting infrastructure's ongoing health and performance and assist with internal platform configuration escalations.

This person should be located in the APAC time zone and will report to the Director of Implementation and Support.

Key Responsibilities

  • Participate in internal projects
  • Proactive monitoring of all platform infrastructure components
  • Maintain daily records of platform performance, up-time, and incidents
  • Triage and successfully resolve internally escalated cases using investigatory and troubleshooting skills
  • Record the troubleshooting process and escalate with turnover of documentation
  • Be highly knowledgeable about the core product and associated apps and services
  • Maintain platform support documentation
  • Work closely with Product Development, Implementations, and CORE engineering teams
  • Train and mentor new employees as required

Skills, Knowledge and Expertise

  • Excellent oral and written communication skills in English
  • Strong familiarity with AWS products including CloudWatch, Lambda, and SQS
  • Strong analytical, organizational, communication, and people skills
  • Ability to adapt quickly to new technologies, products, and procedures
  • Ability to work and thrive in a multi-tasked and fast-paced environment
  • Be professional, have a positive "get it done" attitude and a strong work ethic
  • Hospitality experience is a strong plus

About the job

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Posted on

Job type

Full Time

Experience level

Entry-level

About Aquiva Labs

Learn more about Aquiva Labs and their company culture.

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Aquiva Labs embarked on its journey in 2015, founded by Nikolai Balba, with a clear vision: to empower businesses by leveraging the full potential of the Salesforce platform. From its inception, the company has been driven by a passion for innovation and a commitment to delivering excellence in the realm of Salesforce consulting and product development. What began as a focused endeavor has steadily grown into a recognized Salesforce Summit SI partner, a testament to their deep expertise and successful project deliveries. The early days were characterized by a relentless focus on building a team of the best and brightest, individuals who shared the company's dedication to results, teamwork, and integrity. This foundational principle allowed Aquiva Labs to quickly establish itself as a trusted advisor for companies looking to navigate the complexities of Salesforce and AppExchange.

Over the years, Aquiva Labs has expanded its global footprint, assembling a diverse team of over 220 consultants, architects, developers, and QA experts. This international presence, with employees across multiple continents, has enriched the company's perspective and ability to serve a wide array of clients, from burgeoning startups to established global enterprises. Their journey has been marked by significant milestones, including the successful delivery of over 150 projects and the accumulation of more than 850 Salesforce certifications by its team members. This dedication to continuous learning and mastery of the Salesforce ecosystem, including specialized areas like Analytics, Experience Cloud, Financial Services Cloud, and MuleSoft Integration, has solidified their reputation. The company's narrative is one of consistent growth, not just in size, but in the breadth and depth of its expertise, always striving to help clients envision, design, and deliver product-grade solutions that drive tangible business outcomes and foster long-term success on the Salesforce platform.

Employee benefits

Learn about the employee benefits and perks provided at Aquiva Labs.

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Paid Sick Leaves

Provides paid sick leave.

Team Activities

Organizes team activities.

Parental Leaves

Offers paid parental leave.

Co-Location

Provides co-location options.

View Aquiva Labs's employee benefits
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Aquiva Labs

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