AnswerNetAN

Bilingual FR/EN Part Time Customer Service Agent REMOTE

AnswerNet is a leading U.S. based contact center outsourcing company specializing in inbound, outbound, and automated services to enhance client productivity and customer engagement.

AnswerNet

Employee count: 501-1000

Salary: 38k-38k USD

Canada only

REMOTE English Part-Time Customer Service Agent
Job Type: Part Time – Work from Home
Hours: Open Availability 9 AM-9 PM
Salary: $19.00 Hourly

About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we
process over 125 million interactions per year.

Summary of Position:

We are looking for remote customer-oriented service representatives who provide high-quality
level customer service solutions to all customers/clients on a daily basis. Answer all incoming calls and make outgoing calls specific to each program or project you are assigned, using the tools provided by AnswerNet and the client to properly document all customer interactions, while maintaining a sense of integrity regarding both the company and the customer, while adhering to all company policies and procedures.

Job Duties / Responsibilities / Essential Functions:

  • Manage large amounts of inbound calls and make consistent outbound calls.
    • Identify and assess customers’ needs to achieve satisfaction
    • Provide accurate, valid, and complete information by using the right methods/tools
    • Meet personal/customer service team sales targets and call handling quotas
    • Handle customer complaints and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
Required Knowledge /Skills / Abilities / Qualifications:

***MUST BE BILINGUAL AND SPEAK, READ, AND WRITE BOTH IN FRENCH AND ENGLISH***
• Proven customer support experience or experience in client service

representative

• Track record of over-achieving quota

  • Strong phone contact handling skills and active listening
    • Customer orientation and ability to adapt/respond to different types of characters
    • Must be a strong communicator: strong verbal, written, and interpersonal skills
    communication skills
    • Ability to multitask, prioritize, and manage time effectively
    • Proficient in typing
    • Must be a peer leader: exemplary attendance, positive attitude, professional
    conduct and high-level customer service skills
    • Solution-oriented CSR: an individual with a strong sense of integrity and a dedication to quality, one who always goes to the next level to deliver an unforgettable customer experience
    • Computer Skills: familiarity with Windows and Microsoft Office, and the ability to quickly learn new software with provided training.
    • Flexibility with scheduling and work hours
    • Other requirements may vary as management determines.
    • Driven by Success: They want to constantly innovate and push themselves, and your team, to be the best in the industry
    • At least one year of previous high-volume call center experience
    • Experience working with an automatic dialer
    • MUST BE COMPUTER LITERATE
    • Pleasant phone demeanor
    • Experience in BOTH inbound and outbound environments
    • Must be able to speak, read, and write in English
    WAH Requirements:
    • PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks,
    And tablets are not compatible.
    • Hard-wired high-speed internet connection (Ethernet cable)
    • USB-connected Headset
    • Webcam
    • A quiet, dedicated place to work free from distraction,s including pets and
    children.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Entry-level

Salary

Salary: 38k-38k USD

Location requirements

Hiring timezones

Canada +/- 0 hours

About AnswerNet

Learn more about AnswerNet and their company culture.

View company profile

AnswerNet is a tech-enabled contact center outsourcing company providing a diverse range of services, including inbound and outbound call support, automated solutions, business process outsourcing (BPO), and artificial intelligence (AI) services. The company operates with a strong focus on delivering strategic industry insights and creative problem-solving tailored to the unique needs of its clients. With over 31 contact centers located throughout the United States and Canada, AnswerNet has positioned itself as a full-service provider in the communication and customer care sector.

One of the key benefits of partnering with AnswerNet is its commitment to innovation and efficiency. Utilizing cutting-edge technology and a data-driven approach, the company designs emotionally intelligent business process outsourcing solutions that optimize performance, streamline operations, and mitigate various business risks. This methodology enables clients to concentrate on their core business activities and revenue generation while leveraging the expertise and resources of AnswerNet. With a history of supporting over 10,000 clients and managing 125 million contacts per year, AnswerNet exemplifies its dedication to client satisfaction and exceptional service delivery, fostering long-term relationships built on trust and reliable performance.

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AnswerNet

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AnswerNet hiring Bilingual FR/EN Part Time Customer Service Agent REMOTE • Remote (Work from Home) | Himalayas