Support Tech III

This full-time, Remote position involves answering customer calls, resolving issues, and providing technical support to customers using supported software. The role focuses on troubleshooting, learning new features, and contributing to a supportive work environment. The position requires a strong understanding of customer service, problem-solving, and communication skills.

Requirements

• Typically 4 or more years of related experience
• Typically High School education, vocational training and/or on-the-job training
• Experience as Henry Schein Practice Solutions Support Technician II or equivalent
• Advanced knowledge of HSPS Dental Software(s) or equivalent
• Working knowledge of Microsoft Word and Excel
• Basic knowledge of computer hardware, operating systems, database structure, and networks
• Strong time management and analytical thinking skills

Benefits

• Competitive compensation
• Medical, Dental and Vision Coverage
• 401K Plan
• Paid Time Off
• Short Term Disability
• Sick Leave
• Income Protection
• Work Life Assistance Program
• Health Savings and Flexible Spending Accounts
• Education Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities
• Career growth potential