Implementation Consultant - Remote

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

Overview

The Implementation Consultant's role is to provide software implementation and workflow consulting services to Altera’s clients pursuant to a contracted project. The IC follows a structured workplan that reflects Altera’s methodology through all phases of the implementation life cycle to ensure the successful implementation of Altera’s products and solutions.

This is a remote role in the US.

Responsibilities

• Applies detailed knowledge of Altera’s products and solutions within specific domains, functional or specialty areas, to implement Altera’s software at client sites
• Performs all project workplan tasks for assigned role in accordance with contracted project scope
• Performs system configuration tasks and provides system configuration consultation to clients
• Provides workflow consultation and guidance in line with Altera’s recommendations to clients
• Identifies and resolves, and/or appropriately escalates, system and workflow issues that arise throughout an implementation project
• Design and present formal training courses and knowledge transfer to Altera’s clients.
• Support all testing phases with the client.
• Deliver advice, guidance and recommendations on system configuration and implementation best practice
• Provides activation support.
• Meets or exceeds utilization targets set by the organization.
• Sets appropriate expectations with clients and managing them throughout the project life cycle
• Executes all tasks related to a contracted project role, within a specific domain, functional or specialty area with limited support or mentorship in place
• Provides feedback to appropriate internal organizational groups on software and methodology improvements
• Anticipates client needs and places client at the center of thinking and functions as the client advocate

Qualifications

Academic and Professional Qualifications:

• Bachelor's Degree or equivalent work-related experience

Experience:

• 2-4 years relevant work experience
• Preferred knowledge of:
  • Healthcare industry
  • Understanding of ICD-10-CM, CPT and HCPCS coding principles, billing and claims submission, and CMS regulatory compliance
  • Implementation methodology

Travel Requirements:

• International travel may be required
• Up to 80% travel may be required

Working Arrangements:

• Work is performed in a remote environment with minimal exposure to health or safety hazards

Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.

Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

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