AiseraAI

QA Engineer, Automation Specialist

Aisera is a generative AI company that provides an AI platform to automate and improve experiences for IT, HR, and customer service, aiming to enhance user productivity and reduce operational costs.

Aisera

Employee count: 201-500

Greece only

What We Do: AI Service Management (AISM):

Aisera, the leading provider of Generative AI and AI Copilot solutions with AiseraGPT, facilitates business transformation by enabling self-service and driving revenue growth. Aisera’s AI Copilot, a universal bot, leverages industry and domain-specific LLMs in IT, HR, Customer Service, Contact Centers, Sales Marketing, and Finance to deliver delightful human-like experiences. With over 400+ integrations and 1200+ prebuilt and third-party service catalogs supporting AI Workflows, customers typically achieve automation rates of 75% or higher in user requests, resulting in an impressive 80% reduction in operations costs.

Aisera is recognized as a leader in multiple industry analyst reports, including Forrester.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

The Team:

We are a small but passionate team of 250+ based in the Bay Area, Greece and India. Aisera’s seasoned founding team has led companies through several prior successful startups and acquisitions. We give our employees a lot of responsibility and ownership of their work, and we hire people from a very wide range of backgrounds and experience. Our team members operate with a high degree of empathy for our customers and each other.

We are looking for a highly skilled Software Development Engineer in Test (SDET) to join our dynamic QA team. The SDET will be responsible for developing automated test suites, writing test scripts, and ensuring the quality and functionality of software products. The ideal candidate should have a strong background in both software development and quality assurance, with a passion for creating efficient and reliable testing frameworks.

Key Responsibilities:

  • Test Automation Development:
    • Design, build, and maintain automation frameworks to support continuous testing.
    • Develop automated test cases using frameworks like Selenium, Pytest, TestNG, RESTAssured or similar.
    • Integrate automated testing into CI/CD pipelines (Jenkins, GitLab CI, etc.).
    • Automate regression testing to verify that new changes do not introduce bugs.
  • Collaboration with Development Teams:
    • Work closely with developers to identify potential test cases and create test plans during the software development lifecycle.
    • Collaborate with development and DevOps teams to ensure seamless integration of automated tests in the deployment pipeline.
  • Code Quality Testing:
    • Write and execute tests for both front-end (UI) and back-end services (API) ensuring high code coverage.
    • Perform code reviews to ensure that test cases follow best practices.
    • Perform manual testing when necessary to verify certain use cases and scenarios.
    • Analyze the root causes of issues, working with developers to resolve them in a timely manner.

Required Skills Qualifications:

  • Bachelor’s degree in Computer Science, Engineering, or a related field.
  • 4+ years of experience as an SDET, QA Automation Engineer, or similar role.
  • Strong experience with automation tools such as Selenium, PyTest, or similar.
  • Proficiency in one or more programming languages: Java, Python, JavaScript.
  • Hands-on experience with API testing (e.g., Postman, RestAssured) and knowledge of REST, SOAP protocols.
  • Experience working with test frameworks such as JUnit, TestNG, etc.
  • Strong knowledge of CI/CD tools like Jenkins, GitLab CI.
  • Familiarity with version control systems like Git.
  • Experience of cloud platforms like AWS, Azure, GCP, Kubernetes.
  • Experience with containerization tools such as Docker.

Soft Skills:

  • Strong problem-solving skills with a high level of attention to detail.
  • Excellent communication skills with the ability to work collaboratively in a team environment, including collaborating with overseas/remote teams.
  • Ability to multitask, prioritize, and handle multiple deadlines in a fast-paced environment.

About the job

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Posted on

Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Greece +/- 0 hours

About Aisera

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We are Aisera, a company passionate about transforming the daily experiences of your employees and customers. Founded in 2017 in Palo Alto, California, in the heart of Silicon Valley, we've grown to a global team of over 250 members with a presence across the USA, Canada, the UK, France, Greece, and India. Our core mission is to empower users with advanced self-service capabilities, automating both routine and complex tasks, and offering swift resolutions for those in need of assistance. We deliver an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains. This enables organizations to achieve exponential cost efficiencies, higher productivity, and an enhanced employee and customer experience.

Our AI Service Experience platform (AISX) harnesses the power of large language models and deep domain knowledge to effortlessly achieve 75%+ auto-resolution rates for inquiries and cut service delivery costs by 70%+ through self-service. We offer end-to-end automation of tasks, workflows, and processes across digital, voice, and contact center channels. Our solutions are built on a foundation of trust, responsibility, auditability, privacy, and security (TRAPS), ensuring they meet the stringent data governance requirements of any organization. We are proud to have a seasoned founding team that has successfully led companies through prior startups and acquisitions. We foster a culture of responsibility and ownership, hiring individuals from diverse backgrounds and experiences who operate with a high degree of empathy for our customers and each other. We are committed to driving innovation in Generative AI and helping enterprises boost revenue, improve user productivity, and lower operating expenses by creating magical user experiences.

Employee benefits

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Life insurance

Aisera provides life insurance.

Competitive salary

Aisera offers a competitive salary.

Mental health benefits

Aisera offers mental health benefits.

Family medical leave

Aisera provides family medical leave.

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