Omilia hiring Middle Product QA Engineer (Python) • Remote (Work from Home) | Himalayas
OmiliaOM

Middle Product QA Engineer (Python)

Omilia is a Conversational AI company that provides an enterprise-grade cloud platform for automated voice and chat customer service solutions, aiming to improve customer experience and reduce operational costs.

Omilia

Employee count: 201-500

Greece only

At Omilia we live by the conviction that good technology is invisible to the final user. Our Conversational AI Self-Service platform provides a unified and seamless human-like user experience across all channels by taking advantage of our own proprietary technology stack. We are currently looking for a Middle Product QA Engineer to join our Product team and be part of our amazing journey! This is an exciting opportunity for individuals looking to grow their careers in software quality assurance and work with cutting-edge technology.

Core responsibilities:

  • Drive software quality assurance lifecycle as part of Agile process and deliver high quality releases on time;
  • Establish test strategies, design test plans and test cases;
  • Design and implement automation testing frameworks for the Omilia services and components;
  • Develop, execute and maintain automated functional and non-functional tests;
  • Execute exploratory and acceptance testing of new features as part of a story-driven Agile development process;
  • Contribute to QA chapter activities aimed at improving cross squads testing procedures and processes;
  • Mentor and train junior team members when required.

Requirements

  • 3+ years working experience as QA Automation Engineer;
  • Experience in Python programming language;
  • Experience in API Automation Frameworks like Rest-assured, Pytest;
  • Experience in UI Automation Frameworks like Cypress, Selenium, Playwright;
  • Experience in Continuous Integration tools (Gitlab CI, Jenkins);
  • Experience in Git;
  • Experience in Docker or Kubernetes;
  • Experience in Performance testing;
  • Knowledge of Linux and bash;
  • Professional English.
  • Must be amenable to work during Greece time (10AM-6PM)

Will be a plus:

  • Experience in Amazon Web Services or Azure;
  • Experience in Configuration Management Tools (Ansible, Puppet, Chef);
  • Experience using WebSockets;
  • ISTQB certification.

Benefits

  • Fixed compensation;
  • Long-term employment with the working days vacation;
  • Development in professional growth (courses, training, etc);
  • Being part of successful cutting-edge technology products that are making a global impact in the service industry;
  • Proficient and fun-to-work-with colleagues;
  • Apple gear.

Omilia is proud to be an equal opportunity employer and is dedicated to fostering a diverse and inclusive workplace. We believe that embracing diversity in all its forms enriches our workplace and drives our collective success. We are committed to creating an environment where everyone feels welcomed, valued, and empowered to contribute their unique perspectives without regard to factors such as race, color, religion, gender, gender identity or expression, sexual orientation, national origin, heredity, disability, age, or veteran status, all eligible candidates will be given consideration for employment.

About the job

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Job type

Full Time

Experience level

Mid-level

Location requirements

Hiring timezones

Greece +/- 0 hours

About Omilia

Learn more about Omilia and their company culture.

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Omilia is a Conversational AI pioneer, dedicated to revolutionizing how customers interact with enterprises. Many customers experience frustration with traditional automated systems, like complex IVR menus, that fail to understand their needs or provide efficient solutions. This is why Omilia developed its enterprise-grade Omilia Cloud Platform (OCP). Our platform empowers businesses to deploy advanced voice and chat AI assistants that engage in natural, end-to-end conversations, making customer service more intuitive and effective. We understand that businesses need to cut costs, protect their customers, and ultimately, delight them with superior service. Our solutions are designed to deliver rapid ROI by automating self-service, which frees up human agents to concentrate on high-value, complex interactions. Furthermore, Omilia incorporates robust contact center security, including voice biometric verification and multi-layered anti-fraud mechanisms, to safeguard customer data and ensure regulatory compliance.

Our customers span various industries, including finance, insurance, retail, utilities, automotive, travel, hospitality, and healthcare, all facing the common challenge of meeting ever-increasing customer expectations for 24/7, personalized service. Omilia addresses these needs by providing a suite of AI-driven tools. This includes Conversational Voice & Chat, Contact Centre Security, Conversational Insights for data analytics, AI Agent Assist for real-time support to human agents, and Workforce AI for call quality management. We are committed to helping enterprises transform their customer care by providing technology that not only understands what customers are saying but also the intent behind their words. This deep understanding allows for higher task completion rates and a significant increase in self-service containment. Omilia started in a small garage in 2002 with a vision to reinvent customer service, and today, we are proud to serve billions of conversations in numerous languages across multiple countries, consistently recognized by industry leaders like Gartner and IDC for our innovative and impactful solutions.

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