Planning Systems and Risk Operations Manager

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Trust Planning team drives strategic planning and is responsible for delivering a Product and Operations roadmap that is effectively resourced for the highest priority initiatives. Every member of our team is expected to be coachable, eager to roll-up their sleeves to execute and deliver on their work, curious and inquisitive, and strive towards excellence - individually, as a Planning team, and as a cross-functional partner.

The Difference You Will Make:

As a global company and product, Trust offerings must scale to the needs of both our external customers but also to our internal stakeholders. Therefore, our mission is to deliver an organizational roadmap and business plan effectively resourced for highest priority initiatives, conveniently abstracted for the right audience with clear resource allocations.

As a Planning Systems and Risk Operations Manager, you will be responsible for establishing and optimizing tooling and systems related to roadmap planning and other strategic planning areas. Additionally, you will lead a small team dedicated to investigating and gathering data on risk incidents, identifying potential remediation opportunities, and recommending appropriate actions to improve defenses on Airbnb.

A Typical Day:

• Develop and implement robust systems and tools for effective roadmap planning and strategic initiatives
• Manage and lead a team of subject matter experts, ensuring they are equipped to investigate and gather data related to risk incidents efficiently
• Work closely with cross-functional teams to align planning systems with organizational goals and objectives
• Identify areas for improvement in planning processes and systems, implementing enhancements to increase efficiency and effectiveness
• Lead the risk operations function for the Trust Rapid Response (TRR) team, ensuring the team is proactively identifying and addressing potential risks that come through TRR
• Utilize strong analytical skills to interpret complex data sets, identify patterns, and provide actionable insights to leadership
• Effectively communicate planning strategies, system updates, and risk incident findings to relevant stakeholders

Your Expertise:

• Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Information Security, Risk Management) or equivalent; MBA preferred
• 8-10+ years of proven experience in Planning, Systems Tooling, or Consulting roles preferred
• Proven track record of planning, creating and owning a product portfolio roadmap using sophisticated project management tooling (e.g., Airtable, Asana, Jira)
• Experience leading a team of subject matter experts
• Strong proficiency with Google Suite (Docs, Sheets, Slides, etc.), including formulas for automation
• Experience working in a highly cross-functional environment where communication with multiple groups and stakeholders is imperative
• Strong analytical skills and the ability to work with complex data sets
• Excellent attention to detail and the ability to identify patterns and trends in incident data

Your Location:

This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.

We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.