Business Process Architect

At Airtable, we're passionate about democratizing software creation and empowering anyone to "create anything.” We are looking for a Business Process Architect to help customers optimize and automate their business processes. You'll be a key contributor in guiding customers through their digital transformation, leveraging Airtable's platform to deliver innovative solutions. The ideal candidate has a background in consulting and a passion for driving business value through technology.

As a Business Process Architect, you will collaborate with Sales, Product Development, Professional Services, and Customer Success teams to understand customer requirements, design custom solutions, identify the current state, propose a future state architecture, and ensure a successful implementation. This role involves customer engagement, workshop facilitation, and detailed documentation to support the entire process.

What you'll do

• Customer Engagement: Build relationships with enterprise customers and act as a trusted advisor, guiding them through business process automation.
• Solution Design: Conduct process and design workshops to understand customer needs and design automation workflows using Airtable's platform.
• Cross-Functional Collaboration: Collaborate with Sales, Product Development, and Customer Success teams to ensure seamless transitions from presales to implementation.
• Continuous Improvement: Provide feedback to the product team to inform product enhancements based on customer interactions.
• Travel Flexibility: Travel may be required, with the amount varying from 25% to 50%, depending on business needs and client requirements.

Who you are

• Experience: Minimum 4+ years in Business Technology consulting, with experience in at least two additional areas like HR, ITOM, CSM, or IT Asset Management. Strong experience in process definition, re-engineering, and workshop facilitation.
• Education: Bachelor's degree in Business or IT-related fields, or equivalent experience.
• Technical Skills: Proficiency in automation technologies, business process optimization, and workflow design. Experience with Airtable or similar platforms is a plus.
• Communication Skills: Excellent verbal and written communication, presentation, and facilitation skills.
• Team Collaboration: Ability to work effectively with cross-functional teams and support the sales process.

Bonus Points

• Experience building applications in Airtable.
• Certifications: ITIL v4 Managing Professional or Strategic Leader, Agile Scrum Product Owner.
• Advanced MS Office Skills: Proficiency in Word, Excel, Visio, and PowerPoint.
• Agile Scrum Master Certification: Experience in agile project management.

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant.

VEVRAA-Federal Contractor

If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants.

Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience.

Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable.

Please see our Privacy Notice for details regarding Airtable’s collection and use of personal information relating to the application and recruitment process by clicking here.