Manager, Risk Management

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We’re not yesterday’s IT department, we're Digital Technology. The world around us keeps changing and so do we. We’re redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We’re all about delivering delightful, secure customer and employee experiences that accelerate ServiceNow’s journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. Ultimately, we strive to make the world work better for our employees and customers—when you work in ServiceNow Digital Technology, you work for them.

In This Role, You Can Expect To:

• Develop and maintain IT governance policies and procedures that align with corporate, industry best standards, regulatory requirements, and organizational goals. These policies may cover areas such as data security, AI, access controls, and change management.

• Monitor regulatory changes and ensure that IT systems and processes remain compliant with relevant laws, regulations, and industry standards. This will involve understanding the scope of systems and assessing compliance.

• Identify, assess, and prioritize IT-related risks that could impact the organization’s operations and develop strategies and controls to mitigate identified risks.

• Establish and enforce internal controls to safeguard IT assets and ensure the integrity and reliability of financial and operational data.

• Implement and maintain IT governance frameworks such as NIST, COBIT, ITIL to ensure effective management and oversight of IT processes, resources, and investments.

• Collaborate with key stakeholders, including senior management, IT teams, security teams, legal counsel, internal audit, corporate risk management, to communicate governance requirements, solicit feedback, and drive consensus on governance-related decisions and initiatives.

• Provide training and awareness programs to educate employees about their roles and responsibilities regarding IT governance, risk management, and compliance. Foster a culture of accountability and transparency to promote adherence to policies and procedures.

• Monitor and evaluate the effectiveness of governance processes and controls through performance indicators (KPIs), and regular reviews. Identify opportunities for improvement and lead initiatives to enhance the efficiency, effectiveness, and maturity of IT governance practices.

• Lead strategy and innovation of the ServiceNow Integrated Risk Management product across IT to ensure automation and customer use is successful.

Qualifications

You may be a good fit for our team if you have:

• Demonstrate knowledge of IT governance frameworks, standards, and best practices, such as NIST, COBIT, ITIL, ISO, GDPR, and their application within organizations.

• Proficiency in conducting risk assessments, developing risk management strategies, and implementing risk mitigation controls.

• Familiarity with relevant regulatory requirements and industry standards governing IT operations, AI, data protection, privacy, and security.

• Experience in creating and implementing IT governance policies, procedures, and controls to address organizational needs and regulatory obligations effectively.

• Strong analytical and problem-solving skills to analyze IT governance issues, identify root causes, and develop solutions to mitigate risks.

• Excellent communication skills, both verbal and written, with the ability to effectively communicate technical concepts and governance requirements to stakeholders at all levels of the organization.

• Proven ability to collaborate cross-functionally and build consensus across diverse teams, and refined presentation skills.

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Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

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