Senior CRM Specialist

350.org is looking for a Sr. CRM Specialist who is a Salesforce super user, a problem solver, and has strong communication skills that can support our staff to track and manage relationships and interactions with our donors, supporters, and network groups.

About 350.org

350.org is building a global grassroots movement to solve the climate crisis. Our online campaigns, grassroots organizing, and mass public actions are led from the bottom up by thousands of volunteer organizers in over 188 countries. 350.org works hard to organize in a new way—everywhere at once, using online tools to facilitate strategic offline action. We want to be a laboratory for the best ways to strengthen the climate movement and catalyze transformation around the world. The values that guide and drive our work are listed here.

About the Sr. CRM Specialist

At 350, Salesforce is a key tool for managing relationships and engagement with our donors and media contacts and keeping track of our local groups, partners, and highly engaged supporters. As a Sr. CRM Specialist, you will be our Salesforce expert user, and organise and run our training for new and existing users. You will spend a lot of time working with 350 users to get them what they need in Salesforce, understand their challenges, and work with your manager to make the system more user-friendly and valuable. In partnership with your manager, you'll help drive Salesforce adoption across the organization, and ensure that 350 is getting the most value from our use of Salesforce as possible.

The position requires expertise in a large range of Salesforce’s NPSP front-end capabilities including tracking/entering donations, generating reports & dashboards, importing data, creating forms and surveys, and the ability to understand the integration of Salesforce with other tools.

Duties and Responsibilities

• Work closely with the Fundraising team to help them maintain excellent relationships with our donors. Develop reports, tools, and processes for tracking our revenue and fundraising performance overall.
• Support the Communications team to set up and target emails, and segment lists and review insights of their mailings.
• Help our regional and global team to track our network of local groups, partners, and supporters.
• Update and maintain user records, profiles, and permissions per requests.
• Work with users to understand requested new features and bugs, scope, and deliver solutions along with quality assurance, user acceptance testing and training.
• Respond quickly and clearly to end users to resolve issues quickly and correctly.
• Identify gaps in our usage of Salesforce and support, proactively finding and proposing ways to improve based on industry best practices.
• Develop and maintain relevant training materials and documentation. Help Salesforce users at 350 become super users.
• Collaborate with other 350 product teams, including Engineering, Data, and Organising & Campaign Tools on cross-team projects and priorities.
• Create systems to monitor data health to identify and address issues.
• Execute, and where appropriate train others to execute, data integrity audits and cleanups, as well as data imports and exports using native Salesforce or external tools.
• Communicate effectively technical needs and solutions to non-technical users.
• Seek out and gather the evolving needs of our users concerning the CRM and help develop short-term priorities and a longer-term CRM roadmap.
• Work with consultants to scope requirements, track progress, and manage rollout of updates to Salesforce for 350 users.
• Research best practices and become an expert on third-party tools that can improve our systems.

Required Qualifications

• 3+ years experience as a Salesforce super-user.
• Experience working with Salesforce’s Nonprofit Success Pack (NPSP).
• Understanding of security models in Salesforce including Public Groups, Profiles, Roles, Sharing Settings, Permission Sets, Org-wide defaults.
• Able to work on usability improvements for users in areas such as page layouts, list views, and report folders.
• Ability to use form-building tools such as Form Assembly or survey tools such as Qualtrics.
• Comfortable creating reports and dashboards as per users' needs.
• Good knowledge of data flow between Salesforce and other tools.
• Effective at creating business process flow maps that reflect the current and future state of business processes in Salesforce.
• Ability to use Salesforce tools such as Gift Entry, Data Loader, and Contact Merge
• Obsessed with detail, hyper-careful, and accurate.
• Motivated by helping others succeed.
• Able to meet deadlines, and handle and prioritise multiple simultaneous requests.
• Must believe and embrace 350.org’s vision, mission, and progressive values.
• Competencies and skills related to racial justice and equity

Desired (but not required) skills and experiences

• Experience working with Salesforce for non-profit fundraising and with any email service providers
• Knowledge of standard and custom objects, formula fields, validation rules, workflows, flows, and process builders.
• Experience with 3rd party applications and integrations including Form Assembly, Campaign Monitor, Qualtrics, Apsona, Data Loader, DLRS, Slack, and Zapier.
• Experience with our other digital campaigning and organising tools such as ActionKit, New/Mode, Control Shift, Action Network
• An understanding of data privacy principles and GDPR best practices
• Experience as a business analyst or salesforce administrator in the non-profit context preferred

We are looking for someone comfortable working both independently and in teams, highly responsive, and able to lead initiatives as well as take direction from others.

Position Type: Full Time

Application Deadline: This job is open until filled, or the hiring manager determines that they can no longer accept applications.

Start Date: ASAP

Compensation: Salary tier 2.3 Click here to view the salary

Location: This job can be performed remotely

• Remote within the countries 350.org currently operates. Current countries are: Argentina, Belgium, Benin, Brazil, Colombia, France, Germany, Italy, Kenya, Netherlands, Poland, Senegal, South Africa, Spain, Sweden, Trinidad and Tobago, United Kingdom
• Remote: in the following states in Canada: ON, NU, QC, NB, NS, PE, NF
• Remote: in the following states in the US: CT, GA, MD, MA, ME, NJ, NY, NC, VA, or Washington DC

Application process:

Please send your CV and instead of writing a traditional cover letter, attach your answers to these questions:

• Why are you applying for this role? (max. 150 words)
• How did you get into Salesforce?
• What are the required and desired qualifications that you meet and provide some examples of how you meet them?
• Have you ever done training or support in Salesforce? Can you describe one best practice about how to do a remote one effectively?
• When can you start?

Note for candidates based in the US:
This position will be part of the 350PWU bargaining unit and subject to the terms and conditions of the collective bargaining agreement.350.org is an equal opportunity employer committed to workforce diversity.(i) as a 501(c)(3) nonprofit, 350 employees are eligible to participate in the Federal Public Service Loan Forgiveness (PSLF) Program.
350.org is an equal opportunity employer. 350.org strives to be an inclusive and collaborative group of people who bring a variety of approaches to the work we do. We’re committed to the principles of justice, and we try to build a safe workplace where everyone is treated fairly and enjoys working together. We value new perspectives, ideas of all sorts, and different ways of working. Diverse perspectives and experiences improve the way 350.org carries out our work – including what we decide to work on and how creatively/effectively we do that. We do our best to make staff positions accessible to all potential team members, regardless of race, national origin, ethnicity, age, disability, assigned gender, gender expression or identity, sexual orientation or identity, religion or creed, veteran status, marital or parental status, and genetic information. We also strive to include team members in communities most impacted by climate change or impacted by other kinds of environmental, social, and economic injustice.

--

If you have suggestions for us on how to do this better, we really value your input and stronglyencourage you to write to us atjobs@350.orgwith the subject line ‘Hiring Feedback’.