Sr. Ops Enablement Engineer

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

What You Will Be Doing:

You will be a part of the Engineering Operations Enablement team that is working on unifying the way CRM360 (SalesCloud, ServiceCloud, Easy) operates at large scale covering all aspects of security, compliance (including privacy and ISO/SOC2 certifications), engineering enablement programs! TechOps, service availability, operation excellence, customer success, cost, and margins. This work is essential to ensure Salesforce can sustain the tremendous growth we will see in our transaction and data volumes. We cover different geographical areas (AMER, APAC, EMEA).

We are looking for someone that is a deep listener, who can absorb problem statements and evaluate existing circumstances and come up with creative solutions to resolve issues. This new hire will be part of a small but highly experienced team, composed by several software engineering architects and leaders and will be required to collaborate and influence many engineering teams across the organization! If this sounds like it aligns with your background, why not apply?!

What You should Have:

• 5+ year of Software Development Engineering, DevOps or Site Reliability Engineering experience.
• Experience with public cloud technologies: AWS preferred.
• Ability to see the big picture, understand project objectives and be able to apply their understanding of how processes should work to operational improvement initiatives.
• Strong organizational skills and strong verbal and written communication skills, attention to detail, and proficiency in working quickly and efficiently, prioritizing a varied workload with multiple partners and shifting demands.
• Ability to drive cross-cloud/cross-program/cross-product teams on large sophisticated projects.
• Demonstrate strong problem solving skills, process-driven mentality, resourcefulness and capable of meeting responsibilities with minimal direct supervision.
• Experience leading and driving production critical issues: monitoring, remediation, patch delivery, root-cause-analysis and ability to engage customers directly and heavily customer focused.
• Clear understanding of software engineering concepts, methodologies, tools, performance & capacity indicators, metrics and analysis.
• Comfortable writing and reviewing documentation (in English).
• Ability to set standards and best practices giving direction to the team and also influence externally.
• Experience with agile and test-driven-development techniques.
• Extensive knowledge of operating systems, especially process and system monitoring capabilities.
• BS, MS, or PhD in Computer Science or equivalent work experience.

Bonus Points:

• Experience with Tableau, Quip, Confluence or willingness to learn the technologies.
• Experience with Alibaba/Azure.
• Experience with distributed systems concepts such as scalability, fault tolerance, and load balancing.
• Knowledge of the telecommunication industry (Messaging, WhatApp, etc.).

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status.Salesforce does not accept unsolicited headhunter and agency resumes.Salesforce will not pay any third-party agency or company that does not have a signed agreement withSalesforce.

Salesforce welcomes all.