Zwakele Nxumalo

I am a dedicated and results-driven customer service agent with four years of experience in providing exceptional support to clients via phone, email, and chat. My proven track record includes resolving customer complaints in a timely and professional manner, which has significantly contributed to maintaining high customer satisfaction levels. I take pride in my ability to communicate effectively, solve problems, and resolve conflicts, which has been recognized through awards such as a smart TV from DStv for achieving a CSAT score of 90 to 100% over three months.

Throughout my career, I have worked in various roles that have honed my skills in customer service. At Isonxperiences, I responded to customer inquiries and utilized strong interpersonal skills to build rapport and address concerns. My experience at Makro as a cashier and packer further developed my ability to manage transactions and provide excellent customer service. Currently, I am working as a Tray Washer and Administration Assistant at Woolworths, where I manage equipment and stock movement processes while maintaining accurate records.