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@zwakelenxumalo
Dedicated customer service agent with 4 years of experience.
I am a dedicated and results-driven customer service agent with four years of experience in providing exceptional support to clients via phone, email, and chat. My proven track record includes resolving customer complaints in a timely and professional manner, which has significantly contributed to maintaining high customer satisfaction levels. I take pride in my ability to communicate effectively, solve problems, and resolve conflicts, which has been recognized through awards such as a smart TV from DStv for achieving a CSAT score of 90 to 100% over three months.
Throughout my career, I have worked in various roles that have honed my skills in customer service. At Isonxperiences, I responded to customer inquiries and utilized strong interpersonal skills to build rapport and address concerns. My experience at Makro as a cashier and packer further developed my ability to manage transactions and provide excellent customer service. Currently, I am working as a Tray Washer and Administration Assistant at Woolworths, where I manage equipment and stock movement processes while maintaining accurate records.
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Work history, roles, and key accomplishments
Woolworths Equipment Center
Mar 2025 - Present (8 months)
Managed equipment and stock movement processes within Woolworths stores, including loading and offloading trucks. Performed data entry and record-keeping, maintaining accurate and up-to-date records, databases, and files.
Makro Store
Dec 2024 - Mar 2025 (3 months)
Processed transactions, handled customer purchases, and operated a point-of-sale system. Managed cash and payments, including counting change and processing credit card and mobile transactions.
Isonxperiences Call Center
Jan 2019 - Present (6 years 10 months)
Responded to customer inquiries via phone, email, and chat, providing timely and effective solutions. Utilized strong communication and interpersonal skills to build rapport with customers and address their concerns.
Degrees, certifications, and relevant coursework
High School Diploma, General Studies
Grade: 57%
Completed secondary education, earning a High School Diploma with a final grade of 57%.
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