At AestheticCenterTbilisi, I serve as the primary contact for 30–50+ customers daily, providing consultations and education that contributed to a 20% increase in customer satisfaction. I also coordinate treatment bookings and help make the customer journey seamless.
I designed and deliver onboarding for new employees, covering customer communication and service standards. I work with therapists and management to improve the customer experience and operational efficiency.
Previously, I was a Sales Manager at AestheticCenterTbilisi, where personalized treatment consultations contributed to a 15% increase in sales. At Best Home, I managed a client pipeline and guided customers through property negotiations and transactions.
Earlier, I hosted live gaming sessions for international players at Evolution Georgia and managed daily service operations at Time Out Lounge & Restaurant. Across these roles, I’ve focused on customer relationships, service quality, and retention.
