Looking for a job

irakli javakhishvili

@iraklijavakhishvili

Customer Support and Retention specialist in the online crypto-casino industry, handling English-language calls and customer concerns.

Georgia

Message

What I'm looking for

I’m seeking a remote opportunity in Customer Support, Customer Retention, Sales Support, or entry-level Technical Support.

In the online crypto-casino industry, I conducted customer retention and sales calls in English, addressing objections and concerns while adapting conversations to individual needs.

I built rapport with customers and encouraged continued engagement with the platform, using active listening and negotiation to support positive interactions.

At Wilde Matilda in Berlin and across hospitality roles in Georgia, I served customers and resolved service concerns. I’m currently completing a programming course in JavaScript, HTML, and CSS, alongside Physics studies at Tbilisi State University.

Experience

Work history, roles, and key accomplishments

Current

Bartender / Bar Manager

Current

Various Establishments Across Georgia

Jan 2017 - Present (9 years 9 months)

Delivered attentive customer service in fast-paced hospitality environments, resolving concerns and collaborating with colleagues to support daily operations.

Customer Service Conflict Resolution Time Management Teamwork

Bartender

Wilde Matilda

Served customers in an international hospitality environment, communicating with diverse backgrounds and maintaining consistent service standards.

Customer Service Communication Skills Adaptability

Customer Retention & Sales Specialist

Online Crypto-Casino Industry

Conducted customer retention and sales calls in English, addressing objections and building rapport to encourage continued engagement with the platform.

Customer Retention Sales Communication Objection Handling Active Listening Negotiation Problem Solving