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Zulma Guzman

@zulmaguzman

Account Manager at Arrivia creating tailored luxury vacation experiences for high-tier members.

At Arrivia, I analyze timeshare accounts and forecast needs to shape tailored vacation package proposals for high-tier members. I provide personalized consultations and post-vacation support, and negotiate membership upgrades to strengthen retention and revenue.

At HellaAutomotive Mexico, I led series production projects for automotive lighting programs, including BMW G05 (X5), BMW G06 (X6), and GM D2UC MCM (Equinox). The programs achieved a 3% scrap rate target, on-schedule approval of 78 tools with Full PPAP, and reductions in obsolescence and premium freight costs.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Arrivia

Feb 2021 - Present (5 years 8 months)

Analyze and forecast timeshare accounts to develop tailored vacation package proposals. Conduct personalized consultations with high-tier members and provide post-vacation support to ensure satisfaction and long-term engagement.

Customer Relationship Management Consultative Sales Upselling Forecasting Negotiation Luxury Services

Project Manager – Series Production

Hella Automotive Mexico

Jun 2018 - Feb 2021 (2 years 8 months)

Led multidisciplinary teams managing series production projects in the automotive lighting division. Successfully launched BMW G05 and G06 programs achieving full run on first attempt, 3% scrap rate, and 78 tools approved with full PPAP on schedule.

Project Management Automotive Lighting New Product Introduction Budget Management Supplier Management Engineering Change Management PPAP Cost Reduction

Product Engineer

Hella Automotive Mexico

Jul 2017 - Jun 2018 (11 months)

Implemented cost-reduction initiatives including scrap reduction, cycle time optimization, and manufacturing improvements. Analyzed and implemented engineering changes including BOM and routing creation in SAP.

SAP BOM Routing Engineering Changes Cost Reduction Manufacturing FMVSS 108 NDS