ZN

Open to opportunities

Zubeida Nazier

@zubeidanazier

Hardworking patient admissions clerk skilled in customer service and medical administration.

What I'm looking for

I am seeking a patient-focused administrative role in healthcare where I can use my admissions, billing and customer service skills to improve patient experience and operational efficiency.

I am a hardworking professional with experience in hospital admissions and customer-facing roles, committed to delivering efficient, compassionate service.

I have hands-on experience registering, admitting and discharging patients, verifying medical aid details, obtaining authorizations, processing payments, and managing theatre bookings.

Previously I worked in debt collection and customer service where I developed strong communication, dispute resolution and account settlement skills.

I adapt quickly to office technologies and social media platforms, and I am motivated to apply my administrative and interpersonal skills to support a healthcare or service-focused team.

Experience

Work history, roles, and key accomplishments

IC

Current

Hospital Admissions Clerk

Current

Intercare Day Hospital Century

Apr 2018 - Present (8 years 2 months)

Registered, admitted and discharged patients, verified medical aid and obtained authorizations, handled payments, scheduling and administrative duties for theatre bookings.

Patient Registration Medical Aid Verification Authorization Payment Processing Scheduling Medical Administration

NS

Customer Service Representative

Nimble Collection Services

Mar 2015 - Mar 2018 (3 years)

Assisted clients with invoices and settlements, issued paid-up letters, closed paid accounts, and communicated account status to partner companies.

Customer Service Invoicing Account Reconciliation Documentation Data Entry

NS

Debt Collector

Nimble Collection Services

Mar 2015 - Nov 2017 (2 years 8 months)

Managed outbound calls to debtors, negotiated payment arrangements, resolved disputes, and processed settlements to recover outstanding balances.

Debt Collection Negotiation Customer Service Payment Processing Dispute Resolution Email Communication Record keeping

Education

Degrees, certifications, and relevant coursework

MS

Megabro Computer School

Certificate, Computer Studies

2014 - 2014

Completed a computers course covering practical computer skills.

PS

Portland Secondary School

High School Diploma, General Secondary Education

2008 - 2012

Completed secondary education and obtained a Matric Certificate.

Tech stack

Software and tools used professionally

Gmail

Clerk

Availability

Open to opportunities

Location

South Africa

Authorized to work in

Job categories

Hospital Admissions Clerk Patient Admissions Healthcare Administration Customer Service Medical Reception Billing And Collections Director Of Records Management Office Administrator Patient Scheduler Admissions Coordinator Patient Access Coordinator Patient Intake Specialist Patient Access Specialist

Skills

Patient Registration Admissions Medical Aid Verification Authorization Payment Processing Theatre Bookings Filing And Records Customer Service Debt Collection Dispute Resolution Social Media Gmail Clerk

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