At Dwyer Workforce Development, I managed 100+ partner relationships and activated community partnerships to open new placement pathways. I organized career fairs and resource events to connect jobseekers with employers.
I led biweekly partner meetings to align training with employer hiring needs. I also developed referral pathways linking community members to training and employment supports.
As Partner Success Account Manager at Dwyer Workforce Development, I created onboarding playbooks and tiered checklists that shortened partner time-to-launch and reduced initial post-launch support tickets. I tracked partnership performance and engagement activities through Salesforce CRM.
Earlier, I worked in digital banking and customer care at CFG Bank and Brinks Armored, where I standardized troubleshooting procedures and supported CRM improvements. At M&T Bank and BB&T, I worked with client relationships, banking operations, and compliance.
