Zohaib Rasheed
@zohaibrasheed1
Customer Service & Booking Specialist at innRoad PMS, converting hospitality inquiries into confirmed bookings and service appointments.
PakistanWhat I'm looking for
At innRoad PMS, I handle customer calls, emails, and live chats for hospitality clients, guiding them through reservations and onboarding to convert inquiries into confirmed bookings.
I also troubleshoot reservation, payment, rate, and channel integration issues, and coordinate follow-ups with technical and product teams. I onboard new clients and train them on platform features.
At SDS-IT / Payactiv, I provided Tier II customer support and was recognized as a top performer for converting inquiries into resolved appointments and service completions. I used Salesforce CRM to maintain customer and scheduling records and contributed to workflow improvements.
At Sybrid / Lakson Group, I handled 70+ customer calls daily, scheduling appointments and resolving inquiries. I also supported retention by identifying customer pain points and recommending service solutions.
Experience
Work history, roles, and key accomplishments
Customer Service & Booking Support Advisor
innRoad PMS
Aug 2025 - Present (1 year 1 month)
Handles high-volume inbound and outbound customer calls, emails, and live chat for hospitality clients, converting inquiries into confirmed bookings. Maintains accurate CRM records, coordinates with technical teams, and trains clients on platform features.
Customer Service Representative — Tier II
SDS-IT / Payactiv
Feb 2022 - Aug 2025 (3 years 6 months)
Delivered Tier II inbound and outbound customer support, resolving complex issues and driving customer satisfaction. Managed CRM data, optimized workflows, and mentored new team members.
Customer Service & Appointment Scheduling Representative
Sybrid / Lakson Group
Nov 2018 - Jan 2022 (3 years 2 months)
Handled 70+ inbound and outbound customer calls daily, scheduling appointments and resolving inquiries. Converted inquiries into booked appointments and maintained accurate records.
Education
Degrees, certifications, and relevant coursework
Allama Iqbal Open University
Intermediate, Computer Science
Completed Intermediate in ICS (Computer Science) from Allama Iqbal Open University in 2020.
Anam Public School
Matriculation, Science
Completed Matriculation in Science from Anam Public School in 2010.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Salary expectations
Social media
Interested in hiring Zohaib?
You can contact Zohaib and 90k+ other talented remote workers on Himalayas.
Message ZohaibGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
