Afsar Khan

I’m a results-driven Business Analyst with 5.4 years of experience translating business needs into actionable insights across Agile and Waterfall SDLC. I’ve improved operational efficiency by 25%, reduced reporting errors by 30%, and delivered UAT cycles with 100% requirement alignment. I focus on building clarity—through strong BRD/FRD documentation, traceability, and KPI/SLA visibility.

In my current role as a Business Analyst at Bangalore Expert Option Trade Pvt. Ltd, I elicited and documented requirements with cross-functional stakeholders and redesigned trade lifecycle workflows using end-to-end gap analysis. I automated SQL queries and Excel dashboards to save 6+ hours per week, and I led UAT across 3 system deployments with zero post-launch defects, maintaining SDLC compliance throughout.

Previously at Concentrix, I worked as a Real-Time Analyst supporting SLA and process improvement for 100+ agents, using AWS Amazon Connect and Power BI to track KPIs and identify operational trends. I helped reduce SLA breaches by 20%, improved agent utilisation, and cut incident resolution time by 15% through collaboration with Operations, IT, and WFM—then I also contributed as a Content Analyst by refining moderation policies using both AI tools and manual review.