zoey byrd

Managed inbound and outbound internet leads across multiple dealership locations, guiding prospects through the sales process and maintaining timely follow-up. Built customer relationships through phone, email, text, and other digital channels, and used CDK CRM to organize lead pipelines and document interactions.

Handled high-volume inbound and outbound calls for sales and service departments across five dealership locations. Qualified customer inquiries, followed up with prospective buyers, and scheduled and confirmed sales and service appointments.

Supported daily store operations and helped train team members on service standards and procedures. Managed memberships, contracts, and customer records while promoting memberships and services through customer-focused conversations and upselling.

Supported store opening and closing procedures, cash handling, and daily operational tasks. Assisted with inventory and team coordination while helping maintain store standards.

Delivered attentive customer service in a fast-paced restaurant environment while managing multiple tables and priorities. Processed cash and card transactions, communicated orders with kitchen and bar staff, and addressed guest concerns professionally.

Handled emergency communications and dispatch coordination in a high-pressure environment. Maintained accurate records and communicated clearly while managing time-sensitive information.

Helped lead daily team operations, support service efficiency, and train employees. Assisted management with maintaining service standards and coordinating team responsibilities.

Completed some college coursework from August 2024 to April 2025.

Completed high school diploma in May 2021.