Open to opportunities

Solange Williams

@solangewilliams

Automotive BDC agent and retail operations leader, skilled in high-volume calls, appointment setting, and customer conversion.

United States

Message

What I'm looking for

I’m looking for a fast-paced, customer-focused role where I can manage high-volume calls, follow up on leads, schedule appointments, and help drive sales growth through excellent service and strong communication.

I’m an automotive-focused BDC Agent who manages high-volume inbound and outbound customer calls while maintaining exceptional customer service. I follow up on internet leads, phone inquiries, and previous customers, and I consistently exceed daily outbound call requirements to generate additional sales opportunities and appointments.

I also bring strong retail and operations leadership—from overseeing store reopening planning, hiring, training, scheduling, inventory management, and staffing—along with fulfillment expertise in receiving, picking, packing, and shipping. I thrive in fast-paced environments, handle multiple tasks at once, and collaborate across teams to improve lead-to-sale conversion and overall customer experience.

Experience

Work history, roles, and key accomplishments

Current

BDC Agent

Current

Tasca Automotive Group

Dec 2024 - Present (1 year 7 months)

Managed high-volume inbound and outbound customer calls while maintaining exceptional customer service. Scheduled and followed up on appointments and leads to maximize conversion opportunities.

Customer Support Phone Support Active Listening Appointment Scheduling Follow up Multi Line Phone Systems Customer Service Objection Handling Automotive Sales CRM Software Business Development Upselling

Interim Store Manager/ Assistant Manager

Champion

Feb 2021 - Nov 2024 (3 years 9 months)

Oversaw store closeout and coordinated with corporate to reopen a new store. Handled hiring, training, terminations, staffing schedules, holiday event planning, and inventory management.

Store Management Hiring Training Terminations Staffing Shift Management Event Planning Inventory Management retail management Team Management Leadership Organizational Skills Customer Service HR systems

Fulfillment Expert

Target

Jan 2018 - Jan 2021 (3 years)

Managed daily warehouse operations, including receiving, picking, packing, and shipping products. Maintained accurate inventory records, improved order processing quality through controls, and trained team members on procedures and safety.

Warehouse Receiving Orders Pick Shipping Inventory Management Cycle Counts Quality Control team training Equipment Operation Customer Satisfaction

Front End Zone Manager

Walmart

Mar 2012 - Nov 2017 (5 years 8 months)

Oversaw customer experiences for the front end and coordinated cross-department efforts to support overall store success. Managed staffing and scheduling for supervisors and cashiers and oversaw training.