Open to opportunities

Zineddine Yacef

@zineddineyacef

Message

Customer-focused operations and hospitality professional with strong service and logistics experience.

Algeria

Message

What I'm looking for

I seek a full-time role in hospitality or operations where I can apply my customer-service, dispatch and management skills, grow professionally, and contribute to efficient, guest-focused operations.

I am a customer-focused operations and hospitality professional with experience in hotel management, dispatch, and customer service across Ottawa and Algiers.

I have managed facility operations, confidentiality of guest records, shift scheduling, safety procedures and PMS reporting while overseeing maintenance, inventory and vendor coordination during a COVID-19 temporary accommodation assignment.

My background includes dispatching drivers and packages, monitoring deliveries to meet service-level agreements, resolving operational issues, and maintaining clear customer communications to ensure retention and satisfaction.

I am trilingual, proficient in Microsoft Office, organized, dependable, and committed to learning new systems and technologies to improve service delivery and operational efficiency.

Experience

Work history, roles, and key accomplishments

Hotel Manager

Rockcliffe Hotel

Jun 2020 - Nov 2020 (5 months)

Managed facility operating as temporary accommodation for the City of Ottawa during COVID-19, overseeing staffing, PMS records, safety procedures, and maintenance to ensure guest confidentiality and operational continuity.

Hospitality Management Safety Inventory Control Guest Relations Facilities Maintenance Safety

Operations Clerk

Intelcom Express

Jan 2017 - Jan 2020 (3 years)

Handled customer service calls, dispatched packages and updated systems, maintained records and accounts-receivable, and performed client follow-ups to support retention and business growth.

Customer Service Dispatching Records Management Accounts Receivable CRM Data Entry Customer Retention

Dispatcher

GoFor Delivers

Jun 2019 - Dec 2019 (6 months)

Dispatched drivers and assets to meet SLAs, monitored deliveries, resolved operational issues, and communicated proactively with drivers and customers to maintain service levels.

Dispatch Operations Logistics Coordination Route Monitoring Time Management

Front Office Clerk

Hamiani Group

Jan 2015 - Dec 2015 (11 months)

Provided front-desk support, resolved customer billing and order issues, operated office equipment, and maintained Excel shipment tracking spreadsheets.

Customer Support Excel Shipment Tracking Administrative Support

Humanitarian Aid Worker

Volunteer Service

Jan 2014 - Dec 2014 (11 months)

Volunteered in Algiers teaching basic math and language courses to children in orphanages and supported various community activities as part of a school program.

Teaching Community Outreach Childcare Volunteer coordination Problem Solving Communication