Mohammed BENACEUR
@mohammedbenaceur
Experienced Assistant Housekeeping Manager with a passion for hospitality.
AlgeriaWhat I'm looking for
I am an experienced Assistant Housekeeping Manager with a strong background in the hospitality industry, dedicated to maintaining high standards of cleanliness and guest satisfaction. My journey began in 2006, and since then, I have honed my skills in various roles, including Duty Manager and Receptionist, ultimately leading to my current position at AZ Mall in Oran, Algeria.
Throughout my career, I have successfully managed teams of over 50 employees, implemented effective training programs, and achieved remarkable results, such as a 30% increase in staff performance through a new housekeeping training initiative. My commitment to excellence has consistently reflected in high scores on Marriott's Brand Audit Standards and exceptional customer satisfaction ratings.
I am passionate about creating a welcoming environment for guests and ensuring that every aspect of their stay exceeds expectations. I am now seeking a challenging position in a prestigious hotel where my skills and expertise can be utilized to maintain high standards of cleanliness and guest satisfaction.
Experience
Work history, roles, and key accomplishments
Assistant Housekeeping Manager
AZ Mall
May 2024 - Jul 2024 (2 months)
Managed cleanliness of a 10,000m2 mall and leisure park, overseeing a team of over 50 employees across three shifts. Implemented a new training program that increased staff performance by 30%.
FSAssistant Executive Housekeeper
Four Points by Sheraton
Sep 2019 - Oct 2023 (4 years 1 month)
Led a team of over 50 housekeeping staff, ensuring compliance with hotel standards and guest satisfaction. Developed training programs and achieved excellent scores on Marriott's Brand Audit Standards.
FSDuty Manager
Four Points by Sheraton
Aug 2015 - Aug 2019 (4 years)
Oversaw daily hotel operations, managing front desk and guest services. Resolved guest complaints effectively, leading to high customer satisfaction ratings.
Receptionist
Royal Hotel MGallery by Sofitel
Aug 2012 - Oct 2015 (3 years 2 months)
Provided excellent front desk service, managing check-in/check-out procedures and guest inquiries with professionalism and efficiency.
Chef de Rang
Cieptal International Catering
Dec 2006 - Aug 2012 (5 years 8 months)
Managed restaurant operations for national and international companies, ensuring high-quality service and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
ASALISON SCHOOL
Diploma, Hospitality Management
2023 - 2024
Completed a diploma in hospitality management through e-learning, focusing on various aspects of the hospitality industry including management practices and customer service.
LLC.
Executive MBA, Business Administration
2015 -
Pursued an Executive MBA with a focus on advanced management practices relevant to the hospitality industry.
SIBAWAIH SCHOOL
Certificate, English Studies
2005 -
Studied English, focusing on language skills and comprehension to enhance communication abilities.
UNIVERSITY OF ES-SENIA
Bachelor's Degree, German Studies
1998 - 2002
Earned a Bachelor's degree in German studies, which included language proficiency and cultural studies.
Tech stack
Software and tools used professionally
Availability
Location
AlgeriaAuthorized to work in
Job categories
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