Zineb Hafed

Coordinated communication between international clients and technical teams, ensuring seamless service delivery and high client satisfaction. Managed VIP accounts for clients such as Renault and Lidl, and oversaw the full lifecycle of client interventions.

Served as a dedicated point of contact for clients in stressful situations following accidents, providing empathetic support and guiding them through the claims process. Acted as a client advocate to ensure efficient handling and positive outcomes.

Completed a 6-month intensive training program in customer relationship management and problem-solving. Resolved customer issues over the phone, managing a high volume of calls with professionalism.

Engaged with customers online to recommend cosmetic products and managed the entire sales process from inquiry to delivery. Addressed customer feedback and provided proactive solutions.

Certificate of completion covering using critical thinking to counter AI-generated bias and fact-check information.

Certificate of completion covering AI's role in business, standalone vs. integrated AI tools, effective prompting, and ethical use.

Bachelor's degree in Business Administration and Management.

High school diploma in the Physics track.

English proficiency certificate issued by the U.S. Embassy.