Zina Naughton

Conducted in-depth analysis of daily billing results to identify discrepancies and resolve insurance-related issues. Researched insurance inquiries by navigating provider portals to verify eligibility, claims status, and benefits. Liaised directly with insurance companies via phone to clarify billing discrepancies.

Integral member of the Care Delivery Team, focusing on obtaining medication coverage details for patients as a Verification Coordinator. Facilitated communication with Pharmacy Benefits Managers (PBMs) to clarify patients' insurance coverage for medications. Utilized scripted communication protocols when contacting PBMs and meticulously documented acquired information.

Executed an average of 75 cold calls daily to potential medical insurance prospects. Consulted with over 40 diverse prospects and made expert recommendations based on individual needs. Overachieved quota by 210% on average, consistently recognized as a top recipient of internal awards.

Managed a book of 60-80 clients, conducting 25-35 weekly appointments to drive business growth, overseeing a quarterly ad spend of $1 million. Achieved top 25% sales performance in the Meta/Facebook Program with consistent quota overachievement by 175%. Secured a six-figure annual ad spend deal and grew a client's social media following from zero to 20,000 in two months.

Explained complex medical benefits to over 40 insurance clients daily in a digestible manner. Oversaw more than 15 inbound chat requests daily to ensure attentive customer service. Provided comprehensive guidance to individuals navigating health and benefit options.

Designed compelling content to increase web traffic for small business owners by 13% on average. Maintained white-glove service for 50 assigned clients, building relationships based on trust. Developed and executed tailored marketing strategies.

Supported the company Claims Adjustor by managing the Eastern U.S. Territory in the equipment breakdown unit. Executed 30 outbound calls and 25 emails daily to support customer claims. Compiled and analyzed claim data to identify trends and information.

Studied Athletic Training, gaining comprehensive knowledge in sports medicine and rehabilitation. Developed skills in injury assessment, prevention, and treatment protocols.