Madison Bauduy

Coordinated over 30 daily medication review appointments between pharmacists and patients nationwide, ensuring seamless service delivery for major health plans. Managed a high volume of calls, maintaining empathy and HIPAA compliance while boosting appointment completion rates by 12% through process improvements.

Conducted quality assurance assessments on Benefits Counselors' calls to ensure compliance and client satisfaction standards were met. Collaborated cross-functionally to create performance reports and identify training needs, reducing error rates in enrollment processes by 15% through enhanced QA protocols.

Enrolled employees in Health & Life insurance benefits during open enrollment seasons, providing product education and resolving coverage inquiries in real-time. Leveraged CRM tools and insurance platforms to manage benefit cases, consistently ranking in the top 10% for client satisfaction.

Scheduled consultations and provided virtual quotes for residential fencing projects, explaining product features and financing options to customers. Handled an average of 80+ calls per day, consistently exceeding weekly sales appointment targets by 20%.

Currently pursuing a Bachelor of Science in Organizational Management through a transfer program via Sophia Learning. Focusing on global business principles and practices.

Completed high school education, gaining foundational knowledge across various subjects. Developed essential academic and life skills during this period.