Open to opportunities

Zimrisha Kupa

@zimrishakupa

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Sales Manager with a strong background in customer service.

North Macedonia

Message

What I'm looking for

I am seeking a dynamic role that allows me to leverage my sales and customer service skills while fostering innovation and creativity.

I am a dedicated professional with a diverse background in sales, customer service, and management. My journey began as a Sales Representative at a call center, where I honed my communication skills and learned the importance of customer satisfaction. This experience laid the foundation for my subsequent roles, including my position as a Sales Manager at CtSofts.com, where I successfully led initiatives that boosted sales and improved client relationships.

In addition to my sales expertise, I have a strong academic background in law, having completed my Bachelor's and Master's degrees in Jurisprudence. This education has equipped me with critical thinking and analytical skills, which I apply in my professional endeavors. I am also the owner of Innovative Kupa Co., where I focus on design and marketing, showcasing my entrepreneurial spirit and commitment to innovation.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Majorel - North Macedonia

Nov 2023 - Present (1 year 8 months)

Provided customer support and resolved inquiries for a diverse client base. Maintained high levels of customer satisfaction through effective communication and problem-solving.

Customer Service Problem Solving Communication Conflict Resolution CRM Software

Sales Manager

CtSofts.com Web Design & Development Company

Oct 2023 - Present (1 year 9 months)

Oversaw sales operations and developed strategies to increase client acquisition for web design and development services. Managed client relationships and negotiated contracts to secure new business.

Sales Management Business Development Client Relationship Management Contract Negotiation

Owner of the Company

Innovative Kupa Co.

Jan 2023 - Present (2 years 6 months)

Founded and managed a design and marketing company, overseeing all aspects of business operations. Developed and executed marketing strategies to promote client brands and achieve business objectives.

entrepreneurship Marketing Strategy Graphic Design Brand Management Business Development

Librarian

IUS Library, International University of Struga

Mar 2021 - Present (4 years 4 months)

Managed library resources and assisted students and faculty with research needs. Organized and maintained library collections, ensuring easy access to materials.

Library Management Research Assistance Customer Service Data Entry

Sales Representative

Zimrisha Kupa Work Experience

Jan 2017 - Present (8 years 6 months)

Served as a Sales Representative, engaging with customers to promote products and services. Achieved sales targets and contributed to the company's revenue growth.

Sales Customer Service Communication Product Promotion

Education

Degrees, certifications, and relevant coursework

International University of Struga

Master of Law, Jurisprudence

Currently pursuing a Master of Law degree, specializing in Jurisprudence. Deepening expertise in advanced legal concepts and research methodologies.

High School "Ibrahim Temo" - Struga

High School Diploma, General Studies

Completed high school education at "Ibrahim Temo" in Struga, focusing on general studies. Developed foundational knowledge and skills across various subjects.