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ZiadKaram User

@ziadkaramuser

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General Manager leading luxury hospitality teams to scale dining experiences with brand excellence and culture.

United Arab Emirates

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What I'm looking for

I’m looking to lead luxury hospitality and dining operations where I can own P&L, scale guest experiences, and build culture-driven teams. I want a brand-focused environment that values precision, standards, and continuous improvement.

I lead high-performing teams across luxury hospitality and dining, building scalable experiences “without losing soul, standards or culture.” With 14 years in global hospitality, I deliver consistent guest experience, team performance, and commercial results across complex, high-volume operations.

As a General Manager, I bring full ownership of P&L, cost control, and revenue optimization, while grounding leadership in precision, ritual, and brand DNA. My approach sits at the intersection of people, operations, and continuous improvement—growing teams rooted in culture through disciplined execution across opening, stabilization, and growth phases.

Experience

Work history, roles, and key accomplishments

General Manager

Zuma Restaurants

Sep 2024 - Oct 2025 (1 year 1 month)

Led high-performance luxury dining operations, driving consistent excellence in guest experience, team performance, and commercial results. Owned P&L, managed costs, and optimized revenue while maintaining brand standards and culture.

Team Leadership Hospitality Management Brand Excellence P L Ownership Cost Control Revenue Optimization High Performing Team Culture

General Manager

Zuma Restaurants

Jul 2023 - May 2024 (10 months)

Directed daily operations for a globally recognized dining brand, ensuring consistent guest experience and strong team performance. Managed business outcomes through disciplined operations aligned to brand DNA and culture.

Team Leadership Hospitality Management Brand Excellence Staff Development Performance Stabilization

Restaurant Manager

Zuma Restaurants

Nov 2021 - Jul 2023 (1 year 8 months)

Managed restaurant operations across high-volume periods, building a team culture rooted in brand standards and guest-centric leadership. Supported consistent delivery of dining experiences with precision and attention to detail.

Restaurant Operations Hospitality Management Team Leadership Service Excellence Training Development

Manager

Zuma Restaurants

Jan 2021 - Oct 2021 (9 months)

Supported delivery of consistent luxury dining standards through structured operational ownership. Helped drive stabilization and growth phases while maintaining brand DNA and service rituals.

Operations Management Hospitality Management Team Leadership Stabilization & Growth Service Excellence Performance Management

Graduate Management Trainee

Zuma Restaurants

Aug 2018 - Jan 2021 (2 years 5 months)

Developed foundational management capabilities through rotation-based training across complex, high-volume hospitality operations. Applied leadership and operational disciplines focused on guest experience and team performance.

Hospitality Management Team Leadership Service Excellence Learning Development Leadership Development

Assistant Manager

Zuma Kitzbühel

Nov 2019 - Mar 2020 (4 months)

Contributed to the opening team at Zuma Kitzbühel, supporting operational setup, team readiness, and on-floor execution. Helped maintain luxury standards and a culture aligned to brand expectations.

Hospitality Operations Team Leadership Service Excellence Luxury Hospitality

Assistant Manager

D Maris Bay

Jun 2019 - Oct 2019 (4 months)

Supported day-to-day operations for luxury hospitality venues, helping deliver consistent guest experiences and team performance. Assisted with operational discipline and service execution aligned to brand standards.

Assistant Operations Hospitality Management Team Leadership Service Excellence

General Manager

Gspusi Bar & Hostel

Dec 2016 - Jul 2017 (7 months)

Led operations for a hospitality venue, driving consistent service delivery and a high-performing team culture. Focused on precision in execution while maintaining guest-centric standards.

General Management Hospitality Management Team Leadership Service Excellence High Performing Team Culture Performance Stabilization Continuous Improvement

Gspusi Bar & Hostel Manager

Jack Rabbit Club

Nov 2015 - Dec 2016 (1 year 1 month)

Managed hospitality operations and supported consistent guest experience through disciplined daily execution. Helped build strong team culture aligned with service excellence expectations.

Hospitality Management Team Leadership Service Excellence Continuous Improvement Standards Compliance Staff Development

General Manager

Jack Rabbit Club

Jan 2015 - Nov 2015 (10 months)

Owned day-to-day management of a nightlife and hospitality venue, ensuring consistent service standards and team performance. Drove a culture of operational discipline focused on guest-centric excellence.

General Management Hospitality Management Team Leadership Service Excellence Standards Compliance Performance Management Continuous Improvement

Assistant Manager

Jack Rabbit Club

Dec 2012 - Jan 2015 (2 years 1 month)

Supported management across operations, helping deliver consistent guest experience and strengthen team culture. Applied leadership and service discipline to support stability and ongoing improvement.

Assistant Management Hospitality Operations Team Support Service Excellence Standards Compliance Staff Development Continuous Improvement