Open to opportunities

Tatiana Menassa

@tatianamenassa

Message

I drive customer retention, service excellence, and revenue-focused operations.

United Arab Emirates

Message

What I'm looking for

I'm seeking a remote Customer Success or Account Management role where I can drive client satisfaction, retention, and growth through strong stakeholder communication, escalation management, and performance-focused operations.

I've led client-facing operations at Cravia's Zaatar W Zeit in Dubai, driving customer satisfaction, resolving escalations, monitoring P&L performance, and identifying opportunities for efficiency and revenue growth.

Across Kitopi, Roadster Diner, and Etihad Airways, I've managed service delivery in fast-paced, multicultural environments. I’ve coordinated teams, schedules, suppliers, guest concerns, special requests, and safety-focused operations while maintaining high service standards.

I'm seeking a remote Customer Success or Account Management role where I can strengthen client satisfaction, retention, and growth.

Experience

Work history, roles, and key accomplishments

Current

Restaurant Manager | Client Experience & Operations lead

Current

Cravia (Zaatar W Zeit)

Oct 2025 - Present (10 months)

Lead daily client-facing operations, ensuring high customer satisfaction and service excellence. Monitor revenue performance, cost control, and P&L metrics to achieve final KPIs.

Customer Satisfaction Operations Management Revenue Metrics Cost Control P&L Analysis Escalation Management Stakeholder Communication Data Analysis